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Warranty & Service
Warranty
This equipment is warranted to be free from defects of material and workmanship. It is
sold subject to the mutual agreement that the liability of Roper Scientific is limited to
replacing defective parts and/or repairing malfunctioning equipment at its factory,
provided the equipment is returned, transportation prepaid, within twelve (12) months of
its factory ship date.
The purchaser agrees that Roper Scientific shall assume no liability for consequential
damages resulting from its use or from packaging of shipments returned to the factory.
Components which are damaged by misuse are not warranted. Units which have been
modified by a customer are not warranted.
UV coatings are not covered by this warranty.
Equipment Repairs
It is recommended that units requiring service in the United States be returned to the
factory located in Trenton, New Jersey. Before instrumentation is returned for service,
please consult a service engineer at the factory. In many cases, the problem may be
cleared up over the telephone.
If the unit needs to be returned, the service engineer will ask for a detailed explanation of
the problems encountered and a purchase order to cover any charges. You will then
receive a Returned Materials Authorization (RMA) number. Place this number on the
package so the returned equipment can be easily identified when received at the factory.
You must also include with the equipment a completed RMA form explaining the
symptoms or problems encountered. Without this document, repair turnaround time will
be considerably longer.
If the unit is under warranty, the customer is only responsible for the transportation and
insurance charges to Roper Scientific. Roper Scientific is responsible for the return
transportation charges. If the unit is out of warranty, the customer is responsible for all
transportation charges (including insurance and duty fees, when applicable) as well as all
charges incurred to perform the repairs. In this case, the customer can decide the
insurance value.
International customers should contact your local manufacturers representative or
distributor for repair information. See next page for contact information.