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Other Information
Issues Solutions and Explanations
There is no picture/video. • Check cable connections (remove and reconnect all cables connected to the TV and external
devices).
• Set your external devices’ (Cable/Set top Box, DVD, Blu-ray etc) video outputs to match the
connections to the TV input. For example, if an external device’s output is HDMI, it should be
connected to an HDMI input on the TV.
• Make sure your connected devices are powered on.
• Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote.
• Reboot the connected device by reconnecting the device’s power cable.
RF(Cable/Antenna) Connection
The TV is not receiving all channels. • Make sure the Antenna cable is connected securely.
• Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU -
System - Plug & Play (Initial setup) and wait for all available channels to be stored.
• Verify the Antenna is positioned correctly.
The picture is distorted: macro block error
small block, dots, pixelization.
• Compression of video contents may cause picture distortion, especially on fast moving pictures such
as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in full screen. • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3)
contents.
• Black bars on the top and bottom will appear during movies that have aspect ratios different from
your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not work. • Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 5~6 feet away.
The cable/set top box remote control
doesn’t turn the TV on or off, or adjust the
volume.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user
manual for the SAMSUNG TV code.
A “Mode Not Supported” message
appears.
• Check the supported resolution of the TV, and adjust the external device’s output resolution
accordingly.
There is a plastic smell from the TV. • This smell is normal and will dissipate over time.
The TV Signal Information is unavailable
in the Self Diagnosis Test menu.
• This function is only available with digital channels from an Antenna / RF / Coax connection.
TV is tilted to the right or left side. • Remove the stand base from the TV and reassemble it.
There are difficulties assembling the stand
base.
• Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please
use a magnetized screw driver.
The Channel menu is grey out
(unavailable).
• The Channel menu is only available when the TV source is selected.
Your settings are lost after 30 minutes or
every time the TV is turned off.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change
the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure.
Press the SOURCE button to select TV mode, and go to MENU → System → Plug & Play (Initial
setup) → ENTER
E
.
You have intermittent loss of audio or
video.
• Check the cable connections and reconnect them.
• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are
flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90
degree connectors.
You see small particles when you look
closely at the edge of the frame of the TV.
• This is part of the product’s design and is not a defect.