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Did the Blue Screen disappear?
Yes. The TV was in the Video mode. (A Blue Screen will appear when the Video mode is
selected and there is no video signal being detected.) Your AV equipment may be
turned off or unplugged.
My TV screen is solid blue
Press the
GAME/VIDEO
MODE key.
Did the problem go away?
Yes. It may have been the channel scan memory or V-Guide settings.
Cannot select or scan some channels
Press the RESET key twice
(personalized settings will be
reset to factory defaults).
Do you recognize the menu words now?
Yes. A language other than English was selected.
I don’t recognize words in the on-screen menu
Press the RESET key twice
(personalized settings will be
reset to factory defaults).
Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes.
Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment; check connections to AV jacks.
No sound
Press and hold
the Volume
key.
The cabinet makes a popping sound
This is a normal condition during the warm-up and cool down of the plastic cabinet parts.
Does the remote control work now?
Yes. There may have been an object between the Remote and TV.
No. Replace the batteries or confirm that the batteries are properly installed.
My remote control will not operate my Television
Be sure to point
the remote control
at the TV.
Did the black box disappear or disappear briefly then reappear?
Yes. TV station is broadcasting a Caption text signal without any textual data.
Press the RESET key twice (customized settings will be reset to factory defaults).
To retain customized settings, just turn captioning off (see page 10).
A Black box appears on the screen
Change Channels
Yes. Set captioning on. Press the Caption key then press the 0 key to highlight Caption1.
No. Tune to a channel that is broadcasting a closed-captioned program.
No Captioning
Is the program
you are watching
closed-captioned?
TROUBLESHOOTING (Continued)
Did the Blue Screen disappear?
Yes. The TV was in the Video mode. (A Blue Screen will appear when the Video mode is
selected and there is no video signal being detected.) Your AV equipment may be
turned off or unplugged.
My TV screen is solid blue
Press the
GAME/VIDEO
MODE key.
Did the problem go away?
Yes. It may have been the channel scan memory or V-Guide settings.
Cannot select or scan some channels
Press the RESET key twice
(personalized settings will be
reset to factory defaults).
Do you recognize the menu words now?
Yes. A language other than English was selected.
I don’t recognize words in the on-screen menu
Press the RESET key twice
(personalized settings will be
reset to factory defaults).
Do you hear any sound now?
Yes. Mute function was activated or Volume was turned down.
No. Change Channels.
Do you hear any sound now?
Yes.
Problem is with program or signal (station, cable, or satellite reception).
No. Adjust antenna direction/alignment; check connections to AV jacks.
No sound
Press and hold
the Volume
key.
A Black box appears on the screen
Yes. Set captioning on. Press the Caption key then press the 0 key to highlight Caption1.
No. Tune to a channel that is broadcasting a closed-captioned program.
No Captioning
Is the program
you are watching
closed-captioned?
TROUBLESHOOTING (Continued)