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Left and right channels of audio are reversed, or
sound comes out of only one side.
Are left and right audio cables connected to the opposite
terminal, or is one side disconnected?
Disc does not play back automatically.
Have you set a disc that has an automatic playback
function?
The Player heats up during use.
When using this Player, the console cabinet may heat
up depending on the usage environment. This is not a
malfunction.
The Player makes a snapping sound when
starting playback or loading a disc.
The Player may sometimes make a snapping sound when
starting playback if you have not operated it for a while
or when loading a disc. This is the sound of the Player
operating, and is not a malfunction.
Cannot operate the Player.
Are you operating the Player within the specified operating
temperature range? (Page 43)
a (STANDBY) indicator will remain lit.
When the AC cord is removed from the outlet, the a
(STANDBY) indicator will remain lit for a short period. This is
normal and is not a malfunction.
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Troubleshooting
NOTE
Reset
If this Player receives strong interference from a source such as
excessive static electricity, strong external noise, malfunction
of power supply, or voltage caused by lightning during use or a
wrong operation is sent to the Player, errors like the Player not
accepting an operation may occur. Press and hold B (POWER)
on the Player until “
” appears on the front panel display
when the Player does not operate properly even after the power
has been turned off. Then, after the a (STANDBY) indicator is lit,
turn on the power.
When a reset is performed while the power is on, the Player will
turn off. Turn the power on again. At this point, it may take a few
moments for the system processing to finish before the Player
is ready for use. During the system processing, the BD/DVD/CD
mode indicator on the front panel display of the Player will blink.
Once the system processing has finished, the indicators will finish
blinking and then light up normally. You can operate the Player
when the BD/DVD/CD mode indicator is lit.
Since all settings including the language setting stored in memory
are also reset when a reset has been performed, they must be set
again.
When the problem persists even after performing a reset, unplug
the AC cord and plug it in again. If this does not solve the problem,
contact the nearest service centre approved by SHARP.
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Messages Relating to BD and DVD
The following messages appear on the TV screen in case the disc you tried to playback is not appropriate or the
operation is not correct.
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Error message Possible Error Suggested Solution
CANNOT PLAY. The disc cannot be played back with this Player.• Check the disc, and load it correctly.•
INCOMPATIBLE DISC. If you load a disc which cannot be played with
this Player (i.e. a scratched disc), or if you load a
disc upside down, this message will appear, and
the disc tray will automatically pop out.
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Occurs if the loaded disc cannot be played
because it is a non-standard disc or scratched,
etc.
• Remove the disc.•
CANNOT OPERATE. Occurs if an operation is incorrect.•
—
THIS USB MEMORY IS NOT
FORMATTED PROPERLY. PLEASE
FORMAT THE MEMORY IN USB
MEMORY MANAGEMENT.
Occurs if there is a formatting error.• Format the USB memory again.•
THE CONNECTED USB MEMORY
CANNOT BE USED. IT SHOULD BE
COMPLIANT WITH USB 2.0.
Occurs if USB memory not compliant with USB
2.0 High Speed (480Mbit/s) is used (i.e. USB
1.0/USB 1.1).
• Connect USB 2.0 High Speed (480Mbit/s)
compliant USB memory.
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On-screen Error Messages
The following conditions do not always denote trouble. Therefore, perform the checks described below before calling for service. If the
problem cannot be corrected by the use of this guide, remove the main plugs from the wall socket, and contact the dealer or supplier from
whom the unit was purchased in order to obtain service. Where this is not possible
please visit our web-site www.sharp.co.uk/customersupport.
Customers without Internet access may telephone 0845 880 0421 during office hours (or (01) 6760648 if telephoning from Ireland),
Certain replacement parts and accessories may be obtained from our main parts distributor, who can be contacted on the following
numbers:
WILLOW VALE ELECTRONICS LTD.:
0121 766 5414
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to provide proof of the date of purchase to
the repairing company. Please keep your invoice or receipt, which is supplied at the time of purchase.
BD-HP21H_en.indd 40BD-HP21H_en.indd 40 2008/08/05 15:56:452008/08/05 15:56:45