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Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
Problem Possible remedies
No picture
No picture (screen is dark) and no
sound.
• Check the aerial connection.
• Connect the display unit and media receiver unit to the
mains, and press the power switch on the front of
media receiver unit.
• Connect the display unit to the media receiver unit
using the supplied display interface cable.
• If the (power on/standby) indicator is on, press TV
on the remote control.
The TV turns off automatically. (The
TV enters the standby mode.)
• Check if the Sleep Timer is activated (page 41).
• Check if the On/Off Timer is activated (page 42).
• Check if Auto Shutoff is activated (page 43).
No picture or no menu information
from equipment connected to the
Scart connector.
• Check that the optional equipment is on and press the
button repeatedly on the remote control until the
correct input symbol is displayed on the screen.
• Check the connection between the optional equipment
and the TV.
Poor picture/Unstable picture.
Double images or ghosting. • Check aerial/cable connections.
• Check the aerial location and direction.
Only snow and noise appears on the
screen.
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable
life. (3-5 years in normal use, 1-2 years at the seaside)
Dotted lines or stripes. • Keep the TV away from electrical noise sources such as
cars, motorcycles, or hair-dryers.
No colour on colour programmes. • Using the menu system, select the “Picture
Adjustment” menu and select “Reset” to return to the
factory settings (page 27).
• If you set the Power Saving function to “Reduce,”
picture colours may become dimmer (page 33).
Some tiny black points and/or bright
points on the screen.
• The picture of a display unit is composed of pixels. Tiny
black points and/or bright points (pixels) on the screen,
do not indicate a malfunction.
The screen flickers when turning on
the TV.
• This is inherent in the Plasma Display Panel, and does
not indicate a malfunction.
The picture is too bright.
Picture (stripe) noise.
• Using the menu system, select the “Picture
Adjustment” menu and select “mode.” Then select the
desired picture mode (page 26).
• Make sure that the aerial is connected using the
supplied coaxial cable.
• Keep the aerial cable away from other connecting
cords.
• Do not use 300-ohm twin lead cables as interference
may occur.
Poor picture (white saturation) when
viewing a signal from Scart connector
3/ .
• Make sure that the output signal of the equipment
connected to the Scart connector 3/ is not an
RGB signal. If it is an RGB signal, please connect the
equipment to Scart 1/ ,
2/ or
4/ .
S
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(continued)
01GBKE42MR1.fm Page 71 Saturday, October 19, 2002 10:21 AM