Sony KD-36NX200U TV Receiver User Manual


 
Additional Information
39
Troubleshooting
Here are some simple solutions to problems which may affect the picture and sound.
If you continue to have these problems, have your TV serviced by qualified personnel or you can contact the Sony
Customer Information Line on 0870 599 1999.
NEVER open the casing yourself.
Problem Possible causes Solutions
No picture, no sound. Power off
TV in standby.
Aerial disconnected.
Plug in the TV.
Press the
button on the front of the TV. If the
indicator is on press the button on the remote control.
Check aerial connection.
Poor or no picture (screen is
dark), but good sound.
Picture preset level adjustment. Select Picture Adjustment menu then adjust the brightness,
picture and colour levels.
No picture on any channel after
digital tuning.
No digital transmission in your area.
No digital transmissions from the
transmitter you are currently using.
Unsuitable aerial.
Weak signal.
Use the Manually tuning analogue signals instructions of
this manual to tune in all available analogue channels. Then
contact a local installer to find out when digital transmissions
begin in your area.
Contact a local installer to find out at which transmitter your
aerial should be pointing.
Change your aerial to cover the channels used by digital
programmes.
Ensure your aerial is correctly aligned to the transmitter.
Ensure your aerial is plugged directly into the TV (not
through other equipment).
Upgrade to a higher gain aerial.
Some channels are blank. Scrambled or subscription-only channel.
Programme used only for data (no
picture or sound).
Programme not being transmitted.
Subscribe to a pay-TV broadcaster.
See Skipping a programme section.
See Re-arranging your channels section.
Standby indicator flashing. Fault (irregular flash).
Digital mode Timer Record active
(regular flash).
Do not open the cabinet, refer to qualified personnel.
Contact your nearest SONY Service Centre.
Clears when the Timer Recording stops.
Good picture, no sound. Volume control. Press the + button on the remote control.
If is displayed on the screen, press the button on
the remote control.
Poor picture quality. Wrong external mode selected for an
RGB video source.
Press the button repeatedly until the RGB symbol
is displayed on screen.
No colour on colour
programmes.
Colour level setting. Select the Picture Adjustment menu then adjust the colour
setting.
Remote control does not
function.
Batteries low. Replace the batteries.
Distorted picture when
changing programmes or
selecting teletext.
Inputs from external equipment not
switched off.
Switch off all additionally connected equipment.
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