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Troubleshooting
Problem Possible Remedies
No picture
(screen not lit),
no sound
❏ If your DTV does not turn on, and a red light keeps flashing, yourDTV
may need service. Call your local Sony Service Center.
❏ Make sure the power cord is plugged in.
❏ Push the power button on the front of the DTV.
❏ Check to see if the TV/VIDEO setting is correct: when watching TV,set to
TV. When watching connected equipment, set to
VIDEO 1
,
2
,
3
,
4
,
5
or
6
,as
appropriate.
❏ Try another channel (it could be station trouble).
Remote control
does not operate
❏ Batteries could be weak. Replace the batteries.
❏ Press
TV (FUNCTION)
when operating the DTV.
❏ Make sure the DTV’s power cord is connected securely to the wall outlet.
❏ Locate the DTV at least 3-4 feet away from fluorescent lights.
❏ Check the orientation of the batteries.
Dark,poororno
picture (screen lit),
good sound
❏ Adjust the
Picture
setting in the Video menu (see page 46).
❏ Adjust the
Brightness
setting in the Video menu (see page 46).
❏ Check antenna/cable connections.
Good picture,
no sound
❏ Press
MUTING
so that
Muting
disappears from the screen (see page 4).
Cannot receive upper
channels (UHF) when
using an antenna
❏ Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
No color ❏ Adjust the
Color
settings in the Video menu (see page 46).
Only snow and noise
appear on the screen
❏ Check the antenna/cable connections.
❏ Try another channel (it could be station trouble).
❏ Press
ANT
to change the input mode (see page 4).
Picture is displayed, but
snow or noise is obvious
❏ Try setting the Picture Mode to Game (see page 46).
Only a black screen appears ❏ Indicates there is no signal for the digital channel you are tuned to.
Dotted lines
or stripes
❏ Adjust the antenna.
❏ Move the DTV away from noise sources such as cars, neon signs, or hair-
dryers.
DTV is fixed to one channel ❏ Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
❏ Check your Channel Fix settings (see pag e52).
Double images or ghosts ❏ Use a highly directional outdoor antenna or a cable (if the problem is
caused by reflections from nearby mountains or tall buildings).
Cannotselectmenuitem ❏ If the item you want to choose appears in gray, it is not available to be
selected.
Cannot receive any
channels when using
cable TV
❏ Use
Auto Program
in the Channel Setup menu to add receivable channels
that are not presently in memory (see page 52).
❏ Check your cable settings.