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If, after reading these operating instructions, you have additional questions related to the use of your Sony
television, please call our Customer Information Services Center at 1-800-222-SONY (7669) (U.S.residents
only) or (416) 499-SONY (7669) (Canadian residents only).
Cannot gain enough volume
when using a cable box
❏ Increasethevolumeofthecableboxusingthecablebox’s remote control.
Then press
TV (FUNCTION)
and adjust the DTV’svolume.
Cannot receive channels ❏ Use
Auto Program
in the Channel Setup menu to add receivable TV channels
that are not presently in memory (see page 52).
Unable to select a channel ❏ Use
Auto Program
in the Channel Setup menu to add receivable TV channels
that are not presently in memory (see page 52).
Lost password ❏ In the password screen (see page 54), enter the following master password:
4357. The master password clears your previous password; it cannot be
used to temporarily unblock channels.
Cannot change channels
with the remote control
❏ Be sureyou have not inadvertently switched your DTV from channel 3 or4
setting if you are using another device to change channels.
❏ If you are using another device to control channels, be sure the “function”
button for that device has been pressed. For example, if you are using your
satellite receiver to control channels, be sure to press the
SAT/CABLE
button.
Cannot cycle through the
other video equipment
connected to the DTV
❏ Be sure the
Video Input
featurehasnotbeensetto
Skip
(see page 59).
There is a black box on the
screen
❏ You have selected a text option in the Setup menu and no text is available.
(See page 58 to reset Setup selections.) To turn this feature off, select
Off
in
the Caption Vision option. If you were trying to get closed captioning,
select
CC1
instead of
Text 1-4
.
There is no Twin Picture
or it is just static
❏ Be sure your twin picture is set to a video source/channel that has a
program airing.
❏ You may be tuned to a video input with nothing connected to it. Try
cycling through your video inputs using the
TV/VIDEO
button.
The right Twin Picture
window is just a black box
❏ You can display digital channels in the left Twin View window, but not the
right. Pressing while the black box is active will exit Twin View and
tune to that digital channel.
Igetthesameprogram
in the window picture
as in the main picture
❏ Both may be set to the same channel. Try changing channels in either the
main picture or the window picture.
❏ You may be running all your channels through a cable box. The cable box
will only unscramble onesignal at atime, so you cannot use the Twin View
feature. If possible, run a direct cable to your DTV’s CABLE input. (This
will only work if your cable system provides an unscrambled signal.)
I cannot get anything
but TV channels in my
second picture
❏ Be sure the
Video Input
featurehasnotbeensetto
Skip
(see page 59).
Problem Possible Remedies