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Troubleshooting
Please contact ViewSonic service team directly if you have questions, service needs,
or require technical assistance related on the use of your display.
Contact ViewSonic Service Team at:
http://www.ViewSonic.com
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Europe +44 (0) 207 382 8250
Problem Possible Solution
No power
• Make sure the AC power cord is properly connected to the wall
outlet.
• Plug another electrical device (like a radio) to the power outlet
to verify that the outlet is supplying the proper voltage.
No picture
• Make sure that the cable connection to other components are
properly installed.
• Make sure that setup has been done correctly after
connections.
• Make sure the correct input is selected and the input signal is
compatible.
Strange color, light color, or
color misalignment
• Ensure that the video cable is securely connected.
• The picture may appear dim in a brightly lit room.
• Adjust the display settings.
• Check the input signal setting.
No sound
• Check your audio connections to other components are
properly installed.
• The MUTE button may have been pressed, try pressing this
button again.
• Check your audio settings, your display audio may be set to
minimum.
• Press VOL + on the remote control.
Remote control unit does not
operate
• Make sure the batteries are inserted correctly.
• Batteries could be weak or dead. Replace with new batteries.
• Check if there is a fluorescent light illuminated near the remote
control sensor.
• The path of the remote control beam may be blocked. Make
sure the path is clear and that the remote control is aimed at
the remote control sensor on the display.
• Press
on the remote control to see if you can turn on the
display.
• Press MENU on the remote control to see if there is an OSD
menu shown on the screen.
• Press only one button at a time and it is the correct one for the
operation you want to perform.