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Appendix*A:*Troubleshooting*and*Technical*Support
Products are often returned due to a technical problem rather than due to a defect. If you are
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If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact
VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s
commitment to service excellence.
The*TV*displays*“No*Signal”.
!" Q-5(("8$5"0KQF#"D:88,&",&"8$5"-5@,85".,&8-,<"8,"(5<5.8"%"7*++5-5&8"*&A:8"(,:-.53
!" 0+"9,:"$%C5"%".%D<5".,&&5.857"8,"8$5"#/E"(55"J588*&)"FA"+,-"H%D<5"#/"/*5;*&)3
!" 0+"9,:"$%C5"%&"5N85-&%<"%&85&&%".,&&5.857"8,"8$5"#/E"(55"J588*&)"FA"%&"WN85-&%<"G&85&&%
!" If you are in a moving vehicle, the TV will not receive free-to-air television signals.
There*is*no*power.
!" Make sure the ON/OFF switch is turned to ON, then press the Power button on the
remote or TV.
!" Ensure the power adapter is securely connected to an electrical outlet.
!" Plug another electrical device into the electrical outlet to be sure the outlet is working.
There*is*a*picture,*but*no*sound.
!" Q-5(("8$5"/,<:@5"FQ"D:88,&",&"8$5"-5@,85E",-"8,:.$"8$5"/,<:@5"FQ".,&8-,<",&"8$5"#/3
!" Q-5(("8$5"BF#W"D:88,&",&"8$5"-5@,85"8,"D5"(:-5"@:85"*(",++3
!" Ensure there are no headphones connected to the TV.
Address: 39 Tesla
" " 0-C*&5E"HG"i]jklE"FJG
Phone: (877) 698-4946
Fax: (949) 585-9563
Email: techsupport@vizio.com
Web: www.VIZIO.com
Hours of operation:
Monday - Friday: 6 am to 9 pm (PST)
Saturday - Sunday: 8 am to 4pm (PST)
Have your serial number and date of purchase ready when you call.