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N Wireless Modem Router
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9
TROUBLESHOOTING
Problem:
I can’t connect to the Internet wirelessly, and my network name is
not listed.
Solution:
If the correct network name is not listed under “Available Networks”
in the wireless configuration utility, please attempt the following
troubleshooting steps:
1. Temporarily move your computer, if possible, five to 10 feet away from
the Router. Close the wireless configuration utility, and reopen it. If the
correct network name now appears under “Available Networks”, you
may have a range or interference problem. Please see the suggestions
discussed in the section titled “Placement of your Router for Optimal
Performance” in this User Manual.
2. Using a computer that is connected to the Router through a network
cable (as opposed to wirelessly), ensure that “Broadcast SSID” is
enabled. This setting is found on the Router’s wireless “Channel and
SSID” configuration page.
If you are still unable to access the Internet after completing these steps,
please contact Belkin Technical Support.
Problem:
My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual Private
Network (VPN) connection.
Solution:
Wireless technology is radio-based, which means connectivity and
the throughput performance between devices decreases when the
distance between devices increases. Other factors that will cause signal
degradation (metal is generally the worst culprit) are obstructions such
as walls and metal appliances. As a result, the typical indoor range of
your wireless devices will be between 100 to 200 feet. Note also that
connection speed may decrease as you move farther away from the
Router or access point.
In order to determine if wireless issues are related to range, we suggest
temporarily moving the computer, if possible, five to 10 feet away from
the Router.
