Chapter 10 Troubleshooting 10-13
10
Troubleshooting
LCD messages
BLACK INK CHANGED?
BLACK INK LOW
CANNOT START
CARD READER BUSY
CARD READER ERROR
CARD READER OFFLINE
CARTRIDGE JAMMED
CHECK PAPER SIZE
CHECK PRINTER
(PRESS RESUME KEY)
If you replaced the black ink tank,
press [2]. If you did not, press [3].
Make sure you have a new black ink
tank ready to replace the used one
when it runs out. If the machine stops
printing when copying or photo
printing, press [Resume] to continue
printing.However, note that ink may
run out. If print quality deteriorates or
output is blank, replace the ink tank.
Wait for approximately one minute. If
nothing happens, disconnect then
reconnect the power cord.
Wait until the card slot is no longer
being used by the computer.
Try switching to another mode or
turning the machine off and on. If the
message remains, contact the Canon
Customer Care Center.
Remove the memory card from the
card slot, turn the power off and on
again, then reinsert the memory card.
Clear the paper jam or whatever is
obstructing the printhead holder and
then press [Resume]. Do not attempt
to move the printhead holder
manually.
Load the correct paper size or change
the paper size setting.Then press
[Resume].
Check for any obstruction (paper clip,
small object, etc.). Check also for a
paper jam and clear the jam if
necessary.Then press [Resume] and
start again. If the message does not
clear after pressing [Resume], contact
the Canon Customer Care Center.
Contact the Canon Customer Care
Center to have the waste ink tank
replaced immediately.
p. 9-4
p. 9-1
p. 8-2
p. 10-11
p. 3-8
p. 3-7
p. 10-11
The machine is prompting you
to confirm whether you replaced
the black ink tank.
The ink level in the black ink
tank is low.
You disconnect the USB cable
while printing from your
computer.
You tried to start photo printing
when the card slot was in use by
the computer.
There is a problem with the card
slot.
The card slot may not be
receiving any power.
The printhead holder cannot
move.This is normally due to a
paper jam.
The size of the paper in the
multi-purpose tray and that
specified in the paper size
setting are different.
There may be an obstruction
that is not allowing the
printhead holder mechanism
to move.
The waste ink tank (which holds
the ink used for printhead
cleaning) may be full.
Message Cause Action Details
