Troubleshooting and Diagnostics Troubleshooting and Diagnostics
Display That means ... Cause / Action
5-3 5-4
NV RAM OK Error on the RAM of - Control Unit defective
the Control Unit
RAM OK Checksum error - (P)ROM defective
(P)ROM 1
ROM 1 OK No Fonts available - Character generator P(ROM)
on PM damaged or missing
ROM 2 OK RAM on Memory - Memory Card defective
Card damaged
MC OK Fault on Control Unit - Control Unit defective
- Type mismatch of PM and
Control Unit
- PBC (Printer Base
Controller)
on Control Unit damaged
- SPC (Speed Controller)
on Control Unit damaged
- Transport lock not removed
If all tests have been passed successfully the following message will be
displayed:
Display That means... Cause / Action
READY/BUSY The Printer is OK - Printer ready for
operation
During normal operation the following error messages may occur (for further
operator panel messages please refer to section 2.4 Status and Error
Messages):
Display That means... Cause / Action
AGC ERROR AGC ADJUST - Distance print head and
procedure fault platen faulty
- Print head loose
- Platen incorrectly installed
- Ribbon not inserted
- Horizontal drive without
function
- Platen got dirty
HOR. DRIVE ERROR Horizontal drive - Horizontal drive blocked
without function - Paper jam
- Distance of platen gap too
narrow
- AGC procedure on not
workable position
- Platen incorrectly installed
- No AGC ADJUST after
print head or platen
replacement
- Device electronic fault
- Encoder strip missing
- Horizontal drive fault
BUFFER OVERFLOW Handshake - Check CTR - CTS or
protocol error XON - XOFF protocol
- Repeat data transfer
PARITY ERROR Protocol error - Check protocol setting of
printer and host
- Repeat data transfer
