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5.3 Disk Failure or Malfunction
When you encounter disk malfunction or failure, please do the following:
1. Record the malfunction status or error messages.
2. Stop using the failed Disk On-line Server and turn off the server.
3. Contact customer service for technical support.
Note: Your Disk On-line Server must be repaired by professional technicians,
please do not try to repair the server yourself.
Please back up any important files or folders to avoid potential data loss due to
disk crash.
5.4 Power Outage or Abnormal Shutdown
In case of power outage or improper shutdown of Disk On-line Server, the system
will resume to the state before it is shut down. If your server does not function
properly after restart, please do the following:
1. If the system configuration is lost, configure the system again.
2. In the event of abnormal operation of the server, contact customer service for
technical support.
To avoid the above situations, please back up your data periodically and make
sure you have done the following:
1. Follow the instructions described in Chapter 5.1 to restart or shut down the
server.
2. If there is an anticipated power outage, back up important data and turn off
the server properly until power supply is resumed.
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