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Trouble shooting Guide
Check the following guide for a possible correction to a problem
before contacting customer service.
SYMPTOMS AND CORRECTION
Symptom
No power
No picture
No sound
Black & White
picture
The playback
picture has
occasional distortion
Brightness is
unstable or noises
are produced on
playback pictures
The DVD video
player does not start
playback
MP3 won’t read disc
or it skips
The remote control
does not work
properly
The recorder cannot
record.
Some keys do not
work
The image is
distorted.
Correction
• Connect the power plug into the wall outlet securely.
• Verify the connection from the DVD video output to the TV video input. Then switch TV to
appropriate mode (video 1)
• Connect the video cable into the jacks securely. Refer to your television owners manual.
• Connect the audio cables into the jacks securely.
• Verify the connection from the DVD audio output to the TV or receiver audio input. Then switch
to the appropriate source on the receiver. Refer to your audio amplifier owners manual.
• Damaged S connector (bent pin)
•A small amount of picture distortion may appear because of a poor quality video/sound transfer
to disc. This is especially true of some discs manufactured between 1997-1998..
• Scratched disc
• Connect the DVD player directly through the TV and not through any other source. What you’re
viewing is the effect of the copy protection circuitry required on all DVD players.
• Place the disc with the graphics side up.
• Place the disc on the disc tray correctly inside the guide.
• Make sure the disc is free from scratches & fingerprints.
• Press the SETUPbutton to turn off the menu screen.
• Cancel the parental lock function or change the parental lock level. (The Pre-set password is
3308.)
•Turn the power off then disconnect the power plug and reinsert it back into the wall. Retry again.
• Use region 1 discs only.
• Reburn disc as the software edition used may not be compatible with the player. Check web
site for instruction.
• Use new editions of software such as Voyetra Audiostation 4, Adaptec’s “Easy CD Creator”,
NTI or Roxio’sToast Titanium.
• Make sure MP3 file are not encoded with a variable bit rate such as provided by Real Networks.
• Replace the batteries with new ones.
• The type of the disc is wrong, it’s not a DVD+RW or DVD+R disc.
• The disc is recorded full.
• The disc (DVD+R, DVD+RW) is locked, it should be unlocked.
• The DVD+R has been finilized.
• The type of the disc is wrong, it’s not a DVD+RW or DVD+R disc.
The unit is in record mode or it is recording.
• The setup of Interlaced or Progressive is wrong.
Press the I/Pbutton to switch from each other.