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Q. Why can’t I access Time/Date Set, HDD Format Set, Record Set menu?
A. Please stop recording or playing back before you access these menu.
Q. Why can’t I access Network Set menu?
A. Please quit the connection of the PC Viewer software from the network or Internet before you
access Network Set menu.
Q. I press the record button but the DVR does not start recording, why?
A. Press the display button to see if there is a hard drive detected, also if the DVR is in schedule mode
(there is a “S” on the screen in yellow), you cannot start recording by pressing the record button, you
have to press the schedule button to cancel schedule mode.
Q. I press the record button while recording but the DVR does not stop recording, why?
A. If the DVR is recording in schedule mode (there is a “S” on screen), you cannot stop recording
unless you quit schedule mode first. Press schedule button to cancel schedule mode.
Q. There is movement in front of the cameras but the DVR does not start recording, why?
A. Make sure the motion enable setting of that channel is on and the area set is ok, the A/M rec time is
not set to off, and the DVR is in schedule mode. Otherwise set the motion level to HIGH or VERY
HIGH.
Q. When the network connection between DVR and client computer is cut off, why does the DVR
freeze and clock stops?
A: If the network connection is cut off abnormally, the DVR machine will halt for 20 seconds without
response from pressing the front panel buttons. 20 seconds later it will restore to normal state, but the
icon that shows network status won't disappear for 10 minutes and during this period the client
computer cannot connect to the DVR or enter the network menu.
Q. I hold down the “Menu/search” button, but it does not display the password menu and directly
enters the menu, why am I not asked for a password?
A. If the password level setup in Password Setup is “NO USE” you do not need a password to enter
the menu, if you want to require a password to enter menu setup, just change the password level to
“SETUP”.
Q. I press the menu button but it does not display the password menu to enter menu, why?
A. To enter the menu you have to hold down the “Menu/search” button, if you just press this button,
you will see the search menu.
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