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Troubleshooting
Many problems can be corrected by performing a simple reset of the DIRECTV
®
HD Receiver. If
you experience image freezes, audio freezes or blank screen, or the system won’t respond to front
panel button or remote control, try one of these:
4 Press the red RESET button behind the access card panel door on the front of the
DIRECTV HD Receiver, then wait for program guide information to be acquired.
4 If the problems persist, try unplugging the power cord of the DIRECTV HD Receiver for 15
seconds, then plug it in again.
4 Running the System Test (later in this section) can also help you diagnose and solve many
common problems.
System Upgrades
Your DIRECTV HD Receiver is able to receive upgrades or modifi cations to some of its features
and functions. ese modifi cations will occur automatically, usually at times when the receiver
would likely be turned off . If your receiver is on when an upgrade or modifi cation is sent, you may
experience a disruption in reception for a minute or two. Your reception should return to normal
after the modifi cation is complete. Your receiver must be plugged in to AC power to receive any
Note
If preferred, you can have an Authorized Service Representative visit your home for a fee, to set up your digital satellite
receiver and instruct you on its operation. For details about this service, call 1-800-DIRECTV or visit DIRECTV.com.
You can fi nd additional
troubleshooting help at
DIRECTV.com.
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