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Troubleshooting Guide
Check the following before requesting service.
The AC power cord is not connected.
Connect the AC power cord
to the AC outlet
No power
SYMPTOM
Power
TV broadcast reception
Remote Control
V-CHIP
POSSIBLE CAUSE POSSIBLE SOLUTION
Poor or no picture.
Picture wobbles
or drifts.
No Cable reception.
No reception above
CH13.
Poor or no sound.
TV Shuts off.
Closed Captioning
not working.
Remote control
does not operate.
Parental Control not
Working properly.
TV station experiencing problems. Try another channel.
Picture control is not adjusted.
Check picture control adjustments.
Possible local interference.
Check for source of reception disturbance.
Antenna/Cable connector is not connected. Check Cable connection or VHF/UHF ant.
TV station experiencing problems. Try another channel.
Cable TV channel is scrambled.
A Cable box needs to be used (if desired).
Possible local interference.
Check for source of reception disturbance.
Cable connected or not connected. Check all Cable connections.
TV/Cable set to TV. Set TV/Cable to Cable
Cable TV service interrupted.
Contact your Cable TV company.
TV/Cable set to TV. Set TV/Cable to Cable.
TV station experiencing problems. Try another channel.
MUTE button is pressed.
Press MUTE button again.
Possible local interference.
Check for source of reception disturbance.
Antenna/Cable connector is not connected. Check Cable connection or VHF/UHF ant.
Volume is set to minimum. Increase volume.
Sleep Timer is set.
Set Sleep Timer to "Off".
Off Timer is set. Clear Off Timer.
TV Signal is weak.
Check Cable or VHF/UHF antenna.
TV station experiencing problems or
program tuned is not closed captioned.
Try another channel.
The remote control is not aimed at the
sensor.
Aim the remote control at the Remote
sensor.
Distance is too far or too much light in the
room.
Operate within 23 feet or reduce the
light in the room.
There is an obstacle in the path of the beam. Clear the path of the beam.
The batteries are weak.
Replace the batteries.
The batteries are not inserted correctly. Insert correctly.
Block item is set to "Off". Set the block item "On".
News or sports event being broadcast.
Parental Control does not work with
News or sporting events.
Ratings not set.
Set ratings as desired.