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Troubleshooting
Troubleshooting
General
The Display is blank
Make sure fresh batteries are properly installed.
Devices do not respond to commands
Make sure the remote is in the correct mode. See the top-right corner of the
screen to check the current mode of the remote control.
The battery power may be too low. If the Low Battery icon is displayed on the
screen, replace all old batteries with new ones.
The remote may not be pointed in the direction of the device. Point the remote
directly at the desired device.
The device may be too far away from the remote. Move to within 30 feet of the
device.
Something may be blocking the communication between the remote and the
device. Check for objects that might be blocking the signal from the remote.
Make sure the device you are trying to operate is an IR-compatible unit.
CHAN + / CHAN - is skipping channels
The battery power may be too low. If the Low Battery icon is displayed on the
screen, replace all old batteries with new ones.
Check your Program Listings for channel order. Pressing the CHAN+ / CHAN-
key should tune to channels in the same sequence that appears in your
Program Listings. If the Program Listings is missing a channel you want, visit
the Website and edit your Program Listings in the Settings section.
Try modifying the DirecTune* speed in Main Menu > Remote Settings >
Advanced Settings > Adjust DirecTune Speed. (see page 53)
Try modifying the DirecTune method in Main Menu > Remote Settings >
Advanced Settings > Adjust DirecTune Method. (see page 51)
The remote may not be pointed in the direction of the device. Point the remote
directly at the desired device.
The Channel Screen is displaying different channel information from what’s on
TV.
The remote may not be pointed in the direction of the device. Point the remote
directly at the desired device and try again.
The battery power may be too low. If the Low Battery icon is displayed on the
screen, replace all old batteries with new ones.
Retune the channel using the numeric key pad or by pressing the
CHAN+ / CHAN- key.
Note If this problem persists too frequently, try adjusting the DirecTune* speed or
method. (see pages 51, 53)