Flying Pig Systems FireBallTM FP-1 Universal Remote User Manual


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PAGE 75
FireBall™ FP-1 User’s Manual
TROUBLESHOOTING
NETWORK PROBLEMS
If you experience problems registering a FireBall or connecting to the Internet to lookup disc information, try these possible fixes before calling
Escient Tech Support:
• MakesurethatyourFireBallisproperlyconnectedtoyourhomenetworkandthatallcablesareinworkingorder.
• FireBallcommunicatesusingTCP/IPandUDPoverEthernetnetworksusingports80,443,and1755.Ifyouhavearouterinstalledonyour
network, make sure that these ports are open for TCP and UDP.
• IfDynamicTCP/IPaddressingfails,checkyourroutertomakesurethatitisconfiguredtoassigndynamicIPaddressesviaDHCPandtry
rebooting your router.
• IfDHCPaddressingstillisn’tworking,tryusingstaticIPaddresses.TheInternetAssignedNumbersAuthority(IANA)hasreservedthe
following three blocks of the IP address space for private networks: 10.0.0.0 - 10.255.255.255, 172.16.0.0 - 172.31.255.255, and 192.168.0.0 -
192.168.255.255.NotethatthefirstblockisnothingbutasingleclassAnetworknumber,whilethesecondblockisasetof16contiguousclass
B network numbers, and the third block is a set of 255 contiguous class C network numbers. The complete RFC 1918 can be found via FTP on
http://nic.ddn.mil
• Crestron,AMX,orotherthirdpartycontrollerscapableofcontrollingtheFireBalloverEthernetuseport251.Makesureyourrouterhasport
251 open if you plan on using two-way control over Ethernet.
SOFTWARE UPDATE PROBLEMS
Manual Software Update Checks
SoftwareUpdatesareautomaticallycheckedonceaweekstartingonthedayoftheweekyourFireBallwasfirstregistered.Youcanmanuallycheck
for a software update by accessing the Software Update menu found under the Setup/Utilities Menu.
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