Flying Pig Systems FireBallTM FP-1 Universal Remote User Manual


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FireBall™ FP-1 User’s Manual
WARRANTY INFORMATION
Terms of Coverage - Each Escient branded media management system sold comes with a standard one (1) year warranty. This warranty provides
no-charge coverage under normal product usage, for a period of one year from the date of registration and/or purchase (whichever is earlier). This
warranty program provides the following key features and benefits:
• Twelve(12)monthsservice,partsandlabor.
• Five(5)dayturnaroundtimeonallstandardin-warrantyrepairs.Nochargestothecustomerotherthanin-boundshippingchargeswhichare
determined by the shipping method. All return shipments will be via Standard Ground Transportation (approximately 5 business days).
• Twelve(12)monthsofregularhourtelephonesupport(9AMto7PMEST),MondaythroughFriday.
• 24-houremailresponsefromtheEscientSupportWebsite.
• Softwaremaintenanceupdatesprovidedviaabroadbandordial-upInternetconnections.
• Accessto24-hourmusicandmoviedatabasesandentertainmentservicesprovidingaccesstothousandsofCDandDVDtitlesandassociated
information.
What is Covered - The goal of this warranty is to cover operational problems that might arise with your product during normal use. This includes
failure to start, improper operation, or intermittent failures. As part of the warranty, Escient will pay for all labor and materials used in the repair of
the system. Escient reserves the right to use new or factory refurbished parts in the repair of these in-warranty systems. Escient will also pay for the
return shipment of the repaired system via standard ground transportation. At Escient’s discretion, the Company will repair or replace any system sent
in for repair. Upon repair, the product will be new or like-new in condition and will meet all necessary regulatory requirements.
What is Not Covered - Escient products are sold through Escient approved dealers. A number of items must remain intact in order for Escient to
verify and validate this warranty. Additionally, there are several conditions which violate Escient’s warranty program. These include:
• TheproductwasnotpurchasedthroughanapprovedEscientDealer.
• Anyproduct,onwhichtheserialnumbershasbeendefaced,modifiedorremovedphysicallyorelectronicallywillnotbecoveredbyanEscient
warranty.
• Escientwillnotcoverunderwarrantydamagetotheproductasaresultofaccident,misuse,abuse,neglect,fire,water,lightning,orotheracts
of God or nature, improper storage, unauthorized modification, or failure to follow instructions.
• Anytypeofunauthorizedrepairormodificationsmadetothesystemresultingindamagetotheproductwillnotbecoveredunderthiswarranty.
• Damagecausedtotheproductasaresultofimpropershippingorinstallation.
• Anyproblemsrelatedtotheuseoftheproductwhichisnotadirectproblemwiththeproduct.
• Damagecausedtotheproductasaresultofimproperinstallationtothirdpartyperipheralsorproducts,orincorrectconnectiontoperipheralor
products.
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