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15. Troubleshooting
There may be various reasons for the abnormal behavior of the receiver. Check based on
the procedure shown in the table below.
Problem Solution
No display VFD on the front
panel.
Connect power cord properly into the power outlet and turn on the
front panel AC power switch.
No picture Ensure that the STB is switched on.
Check connections to the receiver.
No sound Check the volume level of the TV and STB.
Check the mute status of the TV and STB.
Check the connection for audio cable.
Poor picture quality Check the signal level, if this is considered as too low then try
adjusting the alignment of your dish.
Remote Control does not
operate
Aim the remote control at the receiver.
Check and replace batteries.
Press the STB button.
Service is not running or
scrambled
Check whether the common interface module and smart card is
correctly inserted.
Check that the smart card is an appropriate card for the selected
service.
Poor HD picture quality
connected by YpbPr or
HDMI
Change the HD output resolution in the TV Setting Menu.
Not working Remove the power cord or AC switch OFF/ON in front panel.