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4. No or poor sound
- Check that your AV cable is connected correctly.
- Check the volume levels of your TV set and the product.
- Check if the product or TV is on mute.
- Check audio type or soundtrack option in the AV menu.
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5. Remote control does not operate.
- To control the product, the top end of the remote control should point directly towards the receiving part of
the product.
- Remove and reinsert the batteries in the remote control.
- Replace the batteries in the remote control for a new set.
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6. Cannot make reservations.
- Check that no previous reservations are conflicting with the new reservation.
- Check that the product is switched on at the time of the reservation.
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7. Cannot watch scrambled channels.
- Check that you have the appropriate Smartcard and CI-Module. Reinsert the Smartcard and CI-Module and
make sure it initializes correctly.
- Check in the menu that the product is detecting the Smartcard and CI-Module.
- Check in the menu that you have a valid and working subscription to the channels you wish to view.
- Ensure that the Smartcard or CI-Module is not damaged.
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8. No password information is given.
- The default password is always 0000.
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9. Channel search does not work.
- Make sure that the antenna setting in the menu is correct.
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10.Cannot update new software.
- You can get an update. If the product does not show a message requesting update, that means no
software is available.
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11.Cannot watch pay channels.
- Check in the menu that you have a valid and working subscription to the channels you wish to view.
- Contact your network operator for more information.
13. Trouble Shooting
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