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© Copyright IBM Corp. 2002 29
Appendix B. Warranty information
This section contains information about your warranty period and the service and
support that are provided by your warranty.
Warranty period
The warranty period varies by machine type and country or region.
Contact your place of purchase for warranty service information. Some IBM Machines
are eligible for on-site warranty service depending on the country or region where
service is performed.
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician.
A warranty period of 3 years on parts and 1 year on labor means that IBM will provide
warranty service without charge for:
1. parts and labor during the first year of the warranty period
2. parts only, on an exchange basis, in the second and third years of the warranty
period. IBM will charge you for any labor it provides in performance of the repair or
replacement.
The IBM Machine Warranties Web site at
http://www.ibm.com/servers/support/machine_warranties/ contains a worldwide
overview of the IBM Statement of Limited Warranty for IBM Machines, a glossary of
terms used in the Statement of Limited Warranty, Frequently Asked Questions (FAQ),
and links to Product Support Web pages. The IBM Statement of Limited Warranty is
available from this Web site in 29 languages in Portable Document Format (PDF).
Machine - IBM Eserver xSeries 205 Type 8480
Problem determination
Prior to on-site warranty service, you are required to go through problem
determination with an IBM service specialist call center technician. The service
specialist will run diagnostic tests on the hardware and check the software.
Running diagnostics: The IBM service specialist will help you determine
whether your equipment is functioning as specified. It might be necessary to isolate
the failing xSeries, Netfinity
®
, or IntelliStation system; IBM component; or both from
any active production environment to run diagnostics and perform defect-isolation
programs. You are responsible for making the system, IBM component, or both
available for running diagnostics and defect-isolation programs.
Checking software: The IBM service specialist will help you ensure that the
correct BIOS code, firmware, device drivers, and other supporting IBM software are
installed and correctly configured. It might be necessary to manually gather
information about the relevant software levels or run IBM-approved utility programs to
gather this information. It might be necessary to isolate the failing system from any
Country or region Warranty period Service delivery method
Worldwide 1 year On-site