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Insignia 32" LED TV
www.insigniaproducts.com
MHL-enabled device or Roku Streaming Stick
One or more
channels do not
display.
• Make sure that the channels are
not blocked. See “Setting
parental control levels” on
page 51.
• Make sure that the channels are
not hidden. The channel may
have been deleted from the
channel list. You can tune to the
channel by pressing the
number buttons or you can add
the channel back to the channel
list. See “Hiding channels” on
page 46.
• If you are using a cable or
satellite box, use the remote
that came with that box to
change channels.
• Make sure that you have the
correct input selected to view
channels from the cable or
satellite box.
• If you are using an antenna, the
digital channel signal may be
low. To check the digital
channel signal strength, see
“Checking the digital signal
strength” on page 48.
Password is lost.
•Enter 9999 to access parental
controls, then set a new
password. See “Setting or
changing the password” on
page 49.
Some settings
cannot be
accessed.
• If a setting is grayed, the setting
is not available in the current
video input mode.
TV cabinet
creaks.
• When the TV is in use, the
temperature rises naturally and
may cause the cabinet to
expand or contract which can
cause a creaking noise. This is
not a malfunction.
Control buttons
do not work.
• Make sure that the Button Lock
option is set to Off. See
“Locking control buttons” on
page 50.
• Unplug the power cord, wait a
few seconds, then plug the cord
back in and turn on your TV.
TV keeps
turning off.
• Make sure that the sleep timer
is not turned on. See “Setting
the sleep timer” on page 57.
A retail banner
is displayed.
• You selected “Retail Mode”
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode on the What is
your viewing environment
screen. See “Restoring settings
to the defaults” on page 68
.
Problem Solution
Problem Solution
The mobile
device does not
charge when
connected to
the
HDMI 2/MHL
jack.
• Make sure that the cable is
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
My TV is not
displaying the
video or playing
the audio from
the connected
mobile device.
• Make sure that the cable is
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
•Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is playing
the audio from
a connected
device but is
not displaying
the video.
• Make sure that the cable is
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
•Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.