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Insignia 39" LED TV
www.insigniaproducts.com
INlink (CEC-compatible) device
My TV is playing
the audio from
a connected
device but is
not displaying
the video.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the picture
settings on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
My TV is
displaying the
video from the
connected
device but is
not playing the
audio.
• Make sure that the volume on
your mobile device is turned up
and not muted.
• Make sure that the volume on
your TV is turned up and not
muted.
• Make sure that the cables are
securely connected.
• Make sure that you are using an
MHL cable. An MHL cable may
be difficult to identify. It may
look like a micro USB-to-HDMI
cable because the cable
connectors are the same, but
the cable itself is thinner. The
cable also may not be labeled
MHL.
• Try adjusting the audio settings
on your TV.
• Some Apps may not work on
your TV, depending on how the
App developer programmed
the App.
• Make sure that you do not have
headphones connected. When
headphones are connected, no
sound comes from the TV
speakers.
• If you are using a home theater
system, sound bar, or external
speaker system, make sure it is
turn on and is not muted.
• If you are using a home theater
system, sound bar, or external
speaker system and have
connected with a digital optical
cable, set the Digital
Audio/SPDIF option on the
AUDIO menu to PCM. See the
Digital Audio/SPDIF option in
“Adjusting sound settings” on
page 53.
Problem Solution
Problem Solution
My TV is not
displaying the
video from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device for more
information.
• Make sure that the correct
video input source is selected.
See “Selecting the video input
source” on page 39.
• Make sure that the INlink
feature is turned on. See
“Turning INlink on or off” on
page 44.
• Try adjusting the TV picture. See
“Adjusting the TV picture” on
page 51.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
My TV is not
playing the
audio from the
connected CEC
device.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device.
• Make sure that the TV volume is
turned up and not muted.
• Try adjusting the TV sound. See
“Adjusting sound settings” on
page 53.
• Make sure that the TV speakers
are turned on and not muted.
See “Adjusting sound settings”
on page 53.
• Make sure that the INlink
feature is turned on. See
“Turning INlink on or off” on
page 44.
• If you have connected an HDMI
CEC audio receiver, adjust the
volume on the receiver. When
your TV detects an audio
receiver, the TV speakers turn
off and sound plays through
receiver speakers only.
• If the device is not an Insignia
device, it may not be
compatible with your TV.