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Troubleshooting
Tro uble Cause/Action
General
Cannot turn the power on.
z Make sure the AC adapter and power cord are connected properly.
The burner or AC adapter is hot.
z This is not a malfunction.
z If the burner is abnormally hot, remove the AC adapter and consult
the dealer from which you purchased the burner.
After pressing the power button, it takes
approximately 20 seconds before the burner
becomes operable.
z This is not a malfunction.
Malfunction or error occurs.
z Turn the burner off, and then turn it back on again.
Saving
The Everio camera is not recognized.
z Make sure the USB cable is connected properly. Install the projected
end of the terminal to the burner and the other end to the Everio
camera.
The PC is not recognized.
z Make sure the USB cable provided for the Everio camera is connected
properly.
Cannot open the disc tray.
z A disc cannot be ejected by pressing the eject button if data is being
written to the disc. Wait until writing finishes.
z If a disc cannot be ejected with the eject button because of a failure
or a malfunction caused by, for example, the burner being dropped,
insert a thin rod of about 10 cm long into the force eject hole to eject
the disc. (0P11)
Reading fails.
z Insert the disc with the label facing up.
z Make sure the disc tray is not dirty.
z Make sure the writing surface of the disc is not damaged.
z Make sure that special-shaped discs are not used.
z Any CD that does not comply with standards such as the CD-DA
standard (copy-control CDs) cannot be played.
z For CD-R or CD-RW, make sure it is not recorded using the packet-
write method.
Writing fails.
z Make sure an appropriate disc is being used. (0P25)
z Use discs recommended for the burner. (0P26)
z Make sure that a new disc is used for DVD-R.
z Insert the disc with the label facing up.
z Make sure the disc tray is not dirty.
z Make sure the writing surface of the disc is not damaged.
z Make sure that special-shaped discs are not used.
It is impossible to dub the DVD discs, which were
written with this burner, on a HDD-DVD recorder.
z Connect the burner to the Everio camera, playback using “PLAY
DVD” function of the camera, and dub the DVD discs with the DVD
recorder. (Refer to the instruction manual of Everio.)
Writing/reading at maximum speed is not possible
(when connected to PC).
z Make sure an appropriate disc is being used. (0P25)
z Use discs recommended for the burner. (0P26)
z Make sure a proper standard disc is being used. (Writing/reading at
maximum speed may not possible if non-standard discs are used.)
Playback
The remote control is not working.
z Remove the batteries, insert them again and operate the remote
control.
z Replace with new batteries.
Unable to operate.
z Operation may be prohibited due to the disc or other conditions.
z If the burner does not work at all, turn off the power and turn it on
again. (It may not work properly due to lightning strike or static
electricity.)
CU-VD40U_EN.book Page 23 Tuesday, March 27, 2007 9:40 AM