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Before You Call
Solutions To Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences
that are not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Range is not level.
POSSIBLE CAUSE/SOLUTION
Poor installation. To level range, refer to Leveling Guide,in the Installation Instructions.
When range is level, cooktop may appear out of alignment if countertop is not level.
Weak, unstable floor. Be sure floor is level and can adequately support range. Contact a
carpenter to correct sagging or sloping floor.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance.
Cannot move appliance Cabinets notsquare or are built intoo tight. Contact a cabinet maker to correctthe problem.
easily. Appliance must Contact builder or installer to make appliance accessible.
be accessible for service.
Carpeting interferes with range. Provide sufficient space so range can be liftedover carpet.
Entire range or oven Make sure cord/plug is tightly into outlet.
does not operate. Service wiring is not complete. Contact your dealer, installingagent or authorized servicer.
Power outage. Check house lightsto be sure. Call your local electric company for service.
*Oven control beeps and Electronic control has detected a fault condition. Push CLEAR to clear the display and stop
displays F10, F30 or Fg0. beeping. Program oven again. Iffault recurs, record fault number. Push CLEAR and contact
Sears or another qualified service dealer.
Oven lights does notwork. Replace or tighten bulb. See 'q'o Change the Oven Light" in this Guide for instructions.
Surface unit does not No power tothe appliance. Check steps under "Entire Range or Oven Does Not Operate" in
heat. this Before you call Checklist.
Incorrect control setting. Make sure the correct control is on for the surface unitto be used.
Surface element too hot Incorrect control setting. Make sure the correct control is on for the surface element to be
or not hot enough, used.
Scratches or abrasion on
cooktop surface.
Coarse particules such as salt and sand between cooktop and utensils can cause
scratches. Be sure cooktop surface and bottoms of utensils are clean before usage. Small
scratches do not affect cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See
"Ceramic Glass Cooktop Cleaning and Maintenance" section.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on
cooktop surface. Use a ceramic-glass cooktop cleaning cream to remove the marks. See
"Ceramic Glass Cooktop Cleaning and Maintenance" section.
Brown streaks or specks. Boilovers are cooked onto surface. Use razor scraper to remove soil. See "Ceramic Glass
Cooktop Cleaning and Maintenance" section.
Areas of discoloration Mineral deposits from water and food. Remove using a ceramic-glass cooktop cleaning
with metallic sheen, cream. Use cookware with clean, dry bottoms.
Poor baking results. Many factors affect baking results. Make sure the proper rack position isused. Center food
in the oven and space pans to allow air to circulate. Allow the oven to preheat to the set
temperature before placing food in the oven. Try adjusting the recipe recommended
temperature or baking time. If you feel the oven is too hot or cool, see "Adjusting Oven
Temperature" section.
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