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If your Keyspan Remote for iTunes Receiver's light stays on and does not turn off, you will need to
disconnect the adapter/receiver and then reinstall the Keyspan Remote Software. If the Keyspan
Remote for iTunes Receiver light still stays on, please contact Keyspan Technical Support for
further support.
If the Keyspan Remote for iTunes Receiver light does not turn on at all, or displays a different
behavior, please contact Keyspan Technical Support for further support.
Troubleshooting: Software
Launch the Keyspan Remote Software.
MACINTOSH:
Double click the KeyspanDMR application is located in your Applications folder.
WINDOWS:
The Keyspan Remote Software application is located in your START menu ->
PROGRAMS -> KEYSPAN REMOTE.
When you open the Keyspan Remote software, it should report that the Mapper is running and the
Adapter (aka the Keyspan Remote for iTunes Receiver) is connected or present.
If the Mapper is not running, use the application START/ LOAD MAPPER button to start the
Mapper. The Mapper must be running as this is the program that tells your computer what to do.
If the Adapter/Receiver is not connected or not present, check to see if the Adapter/Receiver is
connected to USB port.
Troubleshooting: Remote Control Hardware
Point the Keyspan remote control at the Remote for iTunes Receiver and press and hold any button.
You should notice a red light blink rapidly on the Receiver.
If a red light does not blink rapidly on the Receiver when you press and hold a button on the
Remote for iTunes Remote Control, check to see if the remote control's batteries are properly
installed and that you've removed the battery protector as described in the Installation section of this
manual. Also, make sure to point the Keyspan Remote for iTunes Control directly at the Remote for
iTunes Receiver.
Airport Express Troubleshooting
Keyspan: Remote for iTunes - User Manual (Mac OS X & Windows)
This User Manual applies to the Keyspan Remote for iTunes Software Version 2.3
Rev 2005jun01 Page 21