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Airport Express Trouble: Basic Requirements
Before troubleshooting the Keyspan hardware, you should determine if you have met all the
requirements for using your Keyspan Remote for iTunes with your Airport Express. Please make
sure that you have the following:
iTunes 4.7 or later
Airport Express firmware version 6.1 or later
Windows 2000, Windows XP, or Mac OS X 10.3 (or later)
Keyspan Remote for iTunes Receiver Hardware model# UIA-11F or UIA-11H that has been
upgraded (contact Keyspan to purchase an upgrade)
Keyspan Remote for iTunes Control Hardware model# URM-17A or URM-17B
Tech Note: Checking Your Airport Express Version Number: You can check your
Airport Express' firmware version by using Apple's Airport Admin Utility. Please
refer to your Airport Express' documentation on how to use the Airport Admin Utility.
Airport Express Trouble: iTunes Control
Before troubleshooting the Keyspan hardware, you should determine if you can control the audio
output from your Airport Express by using iTunes (ie you can change the Airport Express volume
by using iTunes; you can switch songs in iTunes and hear them switch via your Airport Express
connected speakers). If you cannot control your Airport Express' audio output with iTunes, please
refer to your Airport Express' documentation for further details.
If you are able to control your Airport Express' audio out via iTunes and can't use your Keyspan
remote, please read the next subsection...
Airport Express Trouble: Remote Control Hardware
Disconnect and then reconnect the Keyspan Remote for iTunes Receiver from your Airport
Express' USB port.
Troubleshooting Note: The Remote for iTunes Receiver's red light WILL NOT turn
on and then turn off like it does when it is connected directly to your computer. This is
normal in this case.
Now point your Keyspan remote at the Keyspan receiver and press and hold any button on the
Keyspan remote. You should notice the receiver's status light turn on and off. If you release the
button on your remote control, the light will stop blinking. This indicates that the receiver is
working and receiving commands from a infrared remote control.
Keyspan: Remote for iTunes - User Manual (Mac OS X & Windows)
This User Manual applies to the Keyspan Remote for iTunes Software Version 2.3
Rev 2005jun01 Page 22