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Some quick and easy tips to resolving problems
Symptoms Possible Cause(s) Possible Solution(s)
Power
No Power. See troubleshooting flow chart.
TV Picture
No Picture. • Display panel is turned off. -Turn TV on.
-Power failure?
• Antenna/Cable not connected. -Connect Antenna/Cable signal to TV.
• Connections incorrect. -Check connections on TV.
• M.P.I. not connected. -If applicable, connect M.P.I. cable to M.P.I. device.
• Encrypted program. -Try another channel.
• Wrong tuning band. -Adjust Installer menu settings.
Erratic Operation
Installer menu setup. • Wrong Installer menu settings. -Adjust Installer menu settings as required.
Remote Control
Remote doesn’t work. • Remote not in TV mode. -Use Mode key to select TV; puts remote into TV mode.
• Not aimed at IR remote sensor. -Point remote at TV’s IR receiver on TV.
• Remote too far from IR sensor. -Move remote closer to TV’s IR receiver or darken room.
• IR path to TV’s receiver obstructed. -Remove obstructions.
• Weak batteries. -Replace batteries.
• Wrong battery polarity. -Check that “+” and “-” match in battery compartment.
• Too much light in room. -Dim room light.
• Wrong Installer remote control. -Requires compatible Installer remote, contact your LG dealer.
Picture / Sound
Normal picture, poor • Audio muted. -Press MUTE or use Volume Up key to increase sound level.
or no sound. • Broadcast problem. -Try a different channel.
• Pillow Speaker Switch setting. -Check pillow speaker switch setting. If set to Normal, sound will be heard
on TV speakers. If set to Pillow, sound will be heard on pillow speaker.
Software Problems
Cannot direct enter Channel not included in channel After 2-5-5 + MENU, only channels included in TV controller will appear.
channel number or scan in TV controller. If channel is available it can be added to channel scan. If it is not
“No Signal” appears. available, the ‘No Signal’ message appears on the TV screen.
Note: For other problems not caused by the TV, refer to other devices’ operating guides.
Troubleshooting