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38 Warranty
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Mitsubishi LASERVUE
®
Television Limited W arranty
MITSUBISHI ELECTRIC VISUAL SOLUTIONS AMERICA, INC. (“MEVSA”) warrants as follows to the original purchaser
of this television from an authorized MITSUBISHI Audio/Video Dealer, should it prove defective by reason of against
defects arising from improper workmanship and/or material:
a. Parts. All parts (except any software incorporated into this television and Lenticular screen surface) are warranted
for a period of one (1) year from the date of the original purchase at retail. We will repair or replace, at our option, any
defective part without charge for the part. Lenticular (i.e. front picture) screen surface is warranted against defect in
materials and workmanship for a period of thirty (30) days from the date of the original purchase at retail. Parts used
for replacement may be replaced with those of like kind and quality and may be new or remanufactured. Parts used
for replacement are warranted for the remainder of the original warranty period.
b. Embedded Software. MEVSA warrants that all software developed by MEVSA and incorporated into this television
set (the “Embedded Software”) will perform in accordance with the functional description of Embedded Software in
all material respects, but MEVSA does not warrant that the Embedded Software is error-free. MEVSA also does not
warrant that the Embedded Software will be compatible under HDMI CEC software standards with products pro-
duced by any other manufacturer. The limited warranty contained in this section shall continue for a period of one (1)
year from the date of the original purchase at retail. If, after prompt notice within the warranty period, MEVSA deter-
mines that the Embedded Software has failed to perform in accordance with such functional description in all material
respects and if such failure is not due to accident, misuse, modification or misapplication of the Embedded Software,
then MEVSA shall modify the nonconforming Embedded Software and make available the modified Embedded Soft-
ware at no charge to you, which at MEVSA’s sole discretion may be fulfilled by means of modification or replacement
software contained on a replacement memory card or made available through download via the Internet or email for
Customer installation. The foregoing shall be MEVSA’s sole obligation to you under this limited warranty. All rights
under this limited warranty on the Embedded Software also subject to your acceptance of and compliance with the
terms of the Software License Agreement applicable to this television, and this limited warranty on the Embedded
Software shall be null and void if the Embedded Software is modified or changed in any manner except as specifically
authorized by MEVSA.
c. Labor. For thirty (30) days after the original purchase at retail, we will repair or replace, at our option the Lenticular
Screen if the surface proves defective. For certain items that are designed to be replaced by the consumer, including
(but not limited to) some Embedded Software, the consumer is solely responsible for any replacement labor. For all
other parts, we will provide the labor for a warranty repair by an authorized MITSUBISHI service center without charge
for one (1) year from the original date of purchase at retail.
d. Notice. To obtain warranty service, you must notify an authorized MITSUBISHI service center of any defect within
the applicable warranty time period.
e. This LASERVUE Television uses a single DLP chip to create the screen image. This technology creates the image
using small dots, or picture elements (pixels). Your LASERVUE TV is manufactured to a high level of performance and
quality, in fact, 99.99% perfect in the number of properly functioning pixels. As in other display technology, some-
times a pixel is continuously active, inactive or the incorrect color. Our standard is clear; MEVSA warrants only that
the percentage of properly functioning pixels will be not less than 99.99% of all pixels.
BEFORE REQUESTING SERVICE, please review the instruction booklet to insure proper installation and correct
customer control adjustment. If the problem persists please arrange for warranty service.
1. TO OBTAIN WARRANTY SERVICE:
a. Contact your nearest authorized MITSUBISHI service center, whose name and address can be obtained from
your MITSUBISHI dealer, by writing at the address provided below, calling MEVSA at 800-332-2119, or by using the
support feature of our website at www.Mitsubishi-tv.com.
b. Warranty service will be provided in your home or, if required, at an authorized service shop, provided that your
television is located within the geographic territory customarily covered by an authorized MITSUBISHI service center.
If not, you must either deliver your television to an authorized service location at your own expense, or pay for any
travel and/or transportation costs the service center may charge to and from your home. Actual service labor will be
provided without charge.
c. Proof of purchase date from an authorized MITSUBISHI dealer is required when requesting warranty service.
Present your sales receipt or other document which establishes proof and date of purchase. THE RETURN OF THE
OWNER REGISTRATION CARD IS NOT A CONDITION OF COVERAGE UNDER THIS LIMITED WARRANTY. However,
please return the Owner Registration Card so that we can contact you should a question of safety arise which could
affect you.