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To request warranty service, you must contact OutBack Technical Services at (360) 435-6030 or
support@outbackpower.com within the eective warranty period. If warranty service is required,
OutBack will issue a Return Material Authorization (RMA) number. A request for an RMA number
requires all of the following information:
1. Proof-of-purchase in the form of a copy of the original Product purchase invoice or receipt
conrming the Product model number and serial number;
2. Description of the problem; and
3. Shipping address for the repaired or replacement equipment.
After receiving the RMA number, pack the Product(s) authorized for return, along with a copy of the
original purchase invoice and warranty certicate, in the original Product shipping container(s) or
packaging providing equivalent protection and mark the outside clearly with the RMA number. The
sender must prepay all shipping charges, and insure the shipment, or accept the risk of loss or damage
during shipment. OutBack is not responsible for shipping damage caused by improperly packaged
Products, the repairs this damage might require, or the costs of these repairs. If, upon receipt of the
Product, OutBack determines the Product is defective and that the defect is covered under the terms
of this Warranty, OutBack will then and only then ship a repaired or replacement Product to the
purchaser freight prepaid, non-expedited, using a carrier of OutBack’s choice within the continental
United States, where applicable
Shipments to other locations will be made freight collect. The warranty period of any repaired or
replacement Product is twelve (12) months from the date of shipment from OutBack, or the remainder
of the initial warranty term, which ever is greater.
THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY APPLICABLE TO OUTBACK PRODUCTS.
OUTBACK EXPRESSLY DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTIES OF ITS PRODUCTS,
INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. OUTBACK ALSO EXPRESSLY LIMITS ITS LIABILITY IN THE EVENT OF A PRODUCT
DEFECT TO REPAIR OR REPLACEMENT IN ACCORDANCE WITH THE TERMS OF THIS LIMITED WARRANTY
AND EXCLUDES ALL LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING
WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR LOST
REVENUES OR PROFITS, EVEN IF IT IS MADE AWARE OF SUCH POTENTIAL DAMAGES. SOME STATES (OR
JURISDICTIONS) MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF WARRANTIES OR DAMAGES, SO
THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.
Revision.2007-10-02