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RQT9243 or RQT9350
Troubleshooting guide
Card Page
Network
Other difficulties with playback
The capacity of the SD card
decreased.
≥ When a BD-Video that supports the virtual package is used, and an SD card is in
the slot, data may be written to the SD card. Erase the data by using “BD-Video
Data Erase”, format the card or use a new card.
21
MPEG-2 motion pictures
and music on an SD card
cannot be played.
≥ Data that can be played from an SD card are AVCHD and JPEG data. 7
The contents of the card
cannot be read.
≥ The card is not compatible or the contents on the card may be damaged.
≥ Turn off and then turn on the unit again.
7
—
I can’t connect to the
network.
≥ Are you subscribed to high speed internet connection? Check that the LAN cable
is properly connected.
≥ Have you plugged a telephone cord into the LAN terminal on this unit? Connect
with a straight LAN cable.
≥ Confirm the power for the modem or broadband router is turned on.
≥ Confirm the network settings. Follow any instructions you may have received from
your ISP (Internet Service Provider) and make changes to the settings.
≥ Are the broadband router settings correct? Read the operating instructions for the
broadband router.
≥ Is the broadband router and/or modem connected correctly ? Check the operating
instructions for each device and connect accordingly.
≥ Check the “Network” and “BD-Live Internet Access” settings.
14
14
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30, 33
Audio and video
momentarily pause.
≥ This occurs between playlist chapters or scenes ([AVCHD]).
≥ When playing a title recorded on both layers, the unit automatically switches
between layers and plays the title in the same way as a normal program.
However, video and audio may momentarily cut out when the unit is switching
layers.
—
—
Picture-in-picture is not
played with BD-Video.
≥ Confirm whether the disc supports picture-in-picture. —
The virtual package is not
played with BD-Video.
≥ Confirm whether the disc supports the virtual package.
≥ The inserted SD card does not have sufficient available capacity.
≥ The SD card is write-protected.
≥ Sub contents copied to an SD card are provided by the disc producer as a part of
the BD-Video content. Even if you record images and audio onto an SD card, it
cannot be played as a virtual package.
21
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7
21
Alternative soundtrack and
subtitles cannot be
selected.
≥ The languages are not recorded on the disc.
≥ You may not be able to use the on-screen menu to change the soundtrack and
subtitles on some discs. Use the disc’s menus to make changes.
—
19
No subtitles. ≥ Subtitles are not recorded on the disc.
≥ Turn the subtitles on. Set “Subtitle” on the on-screen menu to “On”.
≥ When progressive output is on, closed captions cannot be displayed.
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28
—
The subtitles overlap closed
captions recorded on discs.
≥ Turn off the subtitles or turn off the closed caption setting on the TV. 28
The resume play function
does not work.
≥ Memorized positions are canceled when
–pressing [∫] several times.
– opening the disc tray.
≥ The resume play function may not work depending on the disc.
≥
[BD-V]: On BD-Video discs including BD-J, the resume play function does not work.
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