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RQT9243 or RQT9350
Limited Warranty (ONLY FOR U.S.A. )
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic Blu-ray Disc Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in
materials or workmanship, Panasonic Consumer Electronics
Company or Panasonic Puerto Rico, Inc. (collectively referred to as
“the warrantor”) will, for the length of the period indicated on the chart
below, which starts with the date of original purchase (“Limited
Warranty period”), at its option either (a) repair your product with new
or refurbished parts, or (b) replace it with a new or a refurbished
product. The decision to repair or replace will be made by the
warrantor.
During the “Labor” Limited Warranty period there will be no charge for
labor. During the “Parts” warranty period, there will be no charge for
parts. You must mail-in your product during the warranty period. If
non-rechargeable batteries are included, they are not warranted. This
Limited Warranty only applies to products purchased and serviced in
the United States or Puerto Rico. This Limited Warranty is extended
only to the original purchaser and only covers product purchased as
new. A purchase receipt or other proof of original purchase date is
required for Limited Warranty service.
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc.
(787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid,
adequately insured and preferably in the original carton. Include a
letter detailing the complaint and provide a day time phone and/or
email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY
PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A
SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF
PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.
CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT
RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And Exclusions
This Limited Warranty ONLY COVERS failures due to defects in
materials or workmanship, and DOES NOT COVER normal wear and
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT
COVER damages which occurred in shipment, or failures which are
caused by products not supplied by the warrantor, or failures which
result from accidents, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power
line surge, lightning damage, modification, or commercial use (such
as hotel, office, restaurant, or other business), rental use of the
product, or service by anyone other than a Factory Servicenter or
other Authorized Servicer, or damage that is attributable to acts of
God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED
UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR
IS NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As
examples, this excludes damages for lost time, cost of having
someone remove or re-install an installed unit if applicable, travel to
and from the servicer, loss of or damage to media or images, data or
other recorded content. The items listed are not exclusive, but are for
illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or
consequential damages, or limitations on how long an implied Limited
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may
also have other rights which vary from state to state. If a problem with
this product develops during or after the Limited Warranty period, you
may contact your dealer or Servicenter. If the problem is not handled
to your satisfaction, then write to the warrantor’s Consumer Affairs
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
As of January 2007
Product or Part Name Parts Labor
Blu-ray Disc Player One (1) Year One (1) Year
Customer Services Directory
Obtain Product Information and Operating Assistance; purchase Parts, Accessories, or obtain Literature by visiting our Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
npcparts@us.panasonic.com
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Product Repairs Centralized Factory Servicenter
MAIL TO:
Panasonic Service and Technology Company
410B Airport Road
Elgin, IL 60123-9333
Attention: BD/DVD Repair
Please carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Servicenter. Customers in Puerto Rico, please ship or
carry in to location below (“Service in Puerto Rico”).
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
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