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VQT2H83
ReferenceReference
Troubleshooting guide
Before requesting service, please perform the
following steps.
The following do not indicate a problem with this unit:
≥ Regular disc rotating sounds.
≥ Image disturbance during search.
∫ Unit doesn’t respond to remote control
or front panel buttons.
Press and hold [Í/I] on the main unit for 3 seconds.
– If still unable to turn the unit off, disconnect the AC mains
lead, wait 1 minute, then reconnect the AC mains lead.
∫ Cannot eject disc.
The unit may have a problem.
1 While the unit is off, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until “06 FTO” is displayed on the unit's
display.
3 Press [OK] on the remote control or [< OPEN/CLOSE] on
the unit.
To return to the factory preset.
¾
Select “Yes” in “Default Settings” in the Setup menu. (
>
31)
To return all settings to the factory preset.
¾
Reset the unit as follows:
1 While the unit is off, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until “08 FIN” is displayed on the unit's display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
Power of this unit is turned off when the input
for the TV is switched.
¾
This is a normal phenomenon when using VIERA Link
(HDAVI Control 4 or later). For details please read the
operating instructions for the TV.
The remote control doesn’t work properly.
¾
The remote control and main unit are using different
codes. If “SET 1” , “SET 2” or “SET 3” is displayed when a
button is pressed on the remote control, change the code
on the remote control. (> 31)
¾
It may be necessary to set the manufacturer code or the
remote control code again after changing the batteries for
remote control. (> 14)
The TV tuner mode is not displayed when the
TV is switched on.
¾
This phenomenon may occur, depending on the TV
setting, when “Quick Start” is set to “On”.
– Depending on the TV, this phenomenon may be prevented
by reconnecting the HDMI cable to a different HDMI input
terminal or by changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
¾
The ratings level returns to the factory preset.
1 While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– “00 RET” is displayed on the unit’s display.
2 Repeatedly press [1] (right) on the remote control or [Í/
I] on the unit until “03 VL” is displayed on the unit's
display.
3 Press [OK] on the remote control or [< OPEN/CLOSE] on
the unit.
The images from this unit do not appear on
the television.
Picture is distorted.
¾
An incorrect resolution is selected in “Component
Resolution” or “HDMI Video Format”. Reset the setting as
follows:
1 While the unit is on, press and hold [OK], the yellow
button and the blue button on the remote control at the
same time for more than 5 seconds.
– "00 RET” is displayed on the unit’s display.
2 Repeatedly press [1](right) on the remote control or [Í/I]
on the unit until “04 PRG” is displayed on the unit's
display.
3 Press and hold [OK] on the remote control or [< OPEN/
CLOSE] on the unit for at least 3 seconds.
Set the item again. (> 30)
– When Dolby Digital Plus, Dolby TrueHD, and DTS-HD audio
are not output in bitstream, select “Yes” in “Default Settings”
and make proper settings. (> 31)
¾
The unit and television are using different video systems.
While stopped, keep pressing [∫] and [< OPEN/CLOSE]
on the main unit for 5 or more seconds. The system
switches from PAL to
NTSC
or vice versa.
¾
The system used on the disc doesn’t match your
television.
– PAL discs cannot be correctly viewed on an NTSC
television.
– This unit can convert NTSC signals to PAL60 for viewing
on a PAL television (“NTSC Contents Output” in the
“Picture”).
Video is not output.
¾
Set the “High Clarity Sound” in the playback menu to “Off”
to use the COMPONENT VIDEO OUT terminal or the
VIDEO OUT terminal. (> 27)
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies.
(> 14)
4
Make the following checks.
If the problem remains unresolved, consult
your dealer for instructions.
General operation
Picture
DMP-BD85GN&GA&GC-VQT2H83_eng.book 32 ページ ２０１０年２月５日 金曜日 午後１２時３９分