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Troubleshooting
If there is a problem with your TV please refer to the table below to determine the symptoms, then carry out the
suggested check. If this does not solve the problem, please contact your local Panasonic dealer, quoting the model
number and serial number (both found on the rear of the TV).
Symptoms
Checks
Picture Sound
Aerial location, direction or connection
Aerial location, direction or connection
Electrical appliances
Cars / Motorcycles
Fluorescent lights
Switch on D.PNR in PICTURE menu to reduce picture noise.
Volume level
Sound mute switched on.
TV set to AV mode.
Not plugged into AC outlet.
Not switched on.
Picture / Sound controls set at minimum levels.
Check if in Standby mode.
Colour controls set at minimum levels.
Colour System
Retune Channel (s).
Sound reception may have deteriorated.
Sound System
Noisy Sound
Normal Sound
No Sound
No Sound
Normal Sound
Noisy Sound
Weak or No
Sound
Weak or
Distorted Sound
Normal Picture
Interference
Multiple Images
Normal Picture
No Picture
No Colour
Snowy Picture
Poor or Distorted
Picture
Symptoms
Some parts of the screen do not
light up.
After-images appear
Notes:
• External surfaces of the unit may become hot during operation. But this is completely normal.
• See label on the base of this equipment for ratings and other information.
Plasma TV panel
Check
The plasma TV panel is manufactured using an extremely high level of precision technology,
however, sometimes some parts of the screen may be missing picture elements or have
luminous spots. This is not a malfunction.
Do not allow a still picture to be displayed for an extended period, as this can cause a
permanent after-image to remain on the Plasma TV.
Examples of still pictures include logos, video games, computer images, teletext and images
displayed in 4:3 mode.
Without signals and operations for 2 minutes, the level of the contrast decreases automatically
to prevent image retention.
Note:
The permanent after-image on the Plasma TV resulting from fixed image use is not an
operating defect and as such is not covered by the Warranty.
This product is not designed to display fixed images for extended periods of time.
Sleep Feature
If the set is not switched off when the TV station stops transmitting, it will automatically go to standby mode after 30
minutes. This function will not operate when this TV is in AV mode.