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Technical
FAQs
Problem Actions
Screen
Chaotic image, noisy
Change the setting of “P-NR” in the Picture Menu (to remove
noise). (p. 25)
Check nearby electrical products (car, motorcycle,
fluorescent lamp).
No image can be displayed
Is “Colour” or “Contrast” in the Picture Menu set to the
minimum? (p. 24)
Blurry or distorted image
(no sound or low volume)
Reset channels (p. 30).
Unusual image is displayed
Turn off the TV with Mains power On / Off switch, then turn it
on again.
Sound
No sound is produced
Is “Sound Mute” active? (p. 10)
Is the volume set to the minimum?
Sound level is low
or sound is distorted
Sound signal reception may be deteriorated.
Set “MPX” in the Sound Menu to “Mono” (p. 25).
HDMI
Sound is unusual
Set the sound setting of the connected equipment to “2ch L.PCM”.
Check the “HDMI1 / 2 / 3 Input” setting in the Sound Menu. (p. 26)
If digital sound connection has a problem, select analogue
sound connection. (p. 62)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
Is the HDMI cable connected properly? (p. 53, 58, 59)
Turn Off the TV and equipment, then turn them On again.
Check an input signal from the equipment. (p. 63)
Use an equipment compliant with EIA/CEA-861/861B.
Network
Cannot connect to the
network
Check the LAN cable or Wireless LAN Adaptor is connected
properly. (p. 44)
Check the connections and settings. (p. 44 - 47)
Check the network equipment and network environment.
If the problem persists, consult your Internet Service Provider
or telecommunications company.
Cannot select the file
during DLNA operations
Is media server prepared? (p. 43)
Check applicable data format. (p. 43)
Cannot operate VIERA
CAST
Check the connections and settings. (p. 44 - 47)
The server or connected line might be busy now.
Other
TV goes into Standby
mode
Off Timer function is activated.
Auto power standby function is activated.
The TV enters Standby mode about 30 mins. after analogue
broadcasting ends.
The remote control does
not work or is intermittent
Are the batteries installed correctly? (p. 3)
Has the TV been switched On?
Point the remote control directly at the front of the TV (within
about 7 m and a 30 degree angle of the front of the TV).
Situate the TV away from sunshine or other sources of
bright light not to shine on the TV’s remote control signal
receiver.