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SMART HELP
Cannot access program.
• Check that you are subscribing to the station to which you want to tune. Call DIRECTV if you are not sure.
• Be sure the system is not locked as indicated by the lock icon in the banner.
Cannot order PPV program.
• It may be too late to purchase this program. Check for other showtimes.
• Make sure the PPV option is not locked (see page 27).
• Program may exceed purchase limit.
• Your access card may be full. Call DIRECTV.
• Telephone line(s) not installed or attached correctly.
Cannot cancel PPV.
• You cannot cancel PPV orders that you've watched or tuned to. However, you can cancel programs you've
ordered but haven't watched even if it has already aired.
Guide does not tune to the selected program.
• Press OK to select the program you highlighted.
Cannot display favorite stations.
• You must set up your Favorites list before favorite channels will display (see page 32).
Locks not working.
• Check that the system is locked (see page 33).
Cannot access lock screens.
• The system must be unlocked before you can make changes to the access control lock settings (see page 33).
Cannot lock or unlock the system
• Make sure you enter the correct access code. If you've lost or forgotten your access code, call DIRECTV.
No picture.
• Make sure the TV power is on.
• Make sure all power cords are connected.
• Make sure the TV input is set properly.
• Make sure the TV source is set properly on the TV. Press the TV/SAT button on the remote control.
• If you are receiving only a few stations, call DIRECTV to have your programming activated. Check that the
Satellite Receiver is on. Check that the smart card is inserted properly in the Satellite Receiver (see page 12).
• Check the satellite antenna's signal strength (see page 20).To ensure a quality picture, make sure the signal is
coming directly from the Satellite Receiver and not through your VCR.
• Make sure the coaxial cable is properly connected to the antenna's LNB.
• Check the cable for kinks.
Alternate audio track is not available.
• Not all programs offer alternate audio tracks and are indicated by the I-II symbol in the banner. Press ALT AUDIO
to see a list of available languages.
Audio track language is incorrect.
• Check the default language settings (see page. 35).The program provider may not make available all the languages
Where To Find Help
The banner area at the top of the display
provides context sensitive help text based on the
menu, sub-menu, or object you select. General help is avail-
able by highlighting the "?" icon at the
bottom of the Guide screen and pressing OK.
Error messages that display on the screen are self-explana-
tory. Some possible error messages are explained below.To
remove an error message from the screen, press OK.