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24 ENGLISH
Chapter 6 - Problem solving
6.1 Audio/video problems
Check the Support section on www.philips.com/streamium for the latest information on
problem solving.
Problem Possible cause Solution
Power light does not light up and/or the No connection to mains power. Connect the AC mains cable to the SL400i and to a
SL400i cannot be switched on. mains outlet that provides electrical power.
No display on the TV screen. TV is switched off. Switch on your TV.
Wrong cable connections. Check your cable connections, see the ‘Overview..’ on
page 34 in the extended User Manual on the CD.
Wrong external audio/video channel On your TV, select the external (AV) channel
selected. you connected the SL400i to.
No sound from the audio system. Audio system is switched off. Switch on your audio system.
Volume too low. Increase volume or switch off mute of your audio set.
Wrong cable connections. Check your cable connections, see the ‘Overview..’ on
page 34 in the extended User Manual on the CD.
Wrong audio input (digital) or digital On your audio system, select the (digital) audio input
format selected. you connected the SL400i to. Select PCM digital audio.
The digital audio output does not Switch to analogue audio.
provide a digital audio signal for all
media types.
Intermittent video play. Not enough bandwidth available Select a lower video quality by pressing the green
for the requested video quality button on the remote control one or more times.
Lower video quality requires less bandwidth and should
play without interruptions.
No photo, music, or video play or in poor Incompatible codec (media format). Comply with the supported codecs. Go to
quality only. www.philips.com/streamium to see which codecs are
currently supported.
Correct codec, but still low quality Most PC media formats use heavy data compression
video/audio. techniques that lower the video/audio quality, e.g.
compared to DVD/CD. Lower quality display is normal.
Firewall software blocks streaming. Disable firewall software to test whether it interferes
with streaming video and audio. Go to
www.philips.com/streamium to see what ports you
need to open for streaming (42951 TCP and
42591 UDP)
Digital recording may be You are still able to do analogue recording. Recording
copy protected. is permissible insofar as copyright or other rights of
third parties are not infringed upon.
The menu displayed on the television screen After a set amount of time, a screen Press the MENU button on the remote control, select
disappears after a few minutes. saver will become active to prevent Preferences > Screen Saver, and set a longer time-out
TV screens from burning in. for the screen saver.
The remote control does not function properly. Out of range. Move closer to the SL400i and point the remote
control directly at the IR sensor on the front of the
SL400i.
Batteries low. Replace the batteries.