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Appendix A: Warranty Information
To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your
shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories
that were included with your unit such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date such as a bill of sale.
2. A brief note describing your receiver problem.
3. Your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for payment if there are
any out of warranty labor or parts charges, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Acts of God, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other
commercial purposes.
• Batteries.
• Units purchased, serviced or operated outside the continental U.S.A. and Alaska.
• For units intended for use in Alaska, this warranty does not cover installation or the dish antenna. It only
covers the receiver.
• Loss of programming.
• Installation.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pickup the replacement unit in a timely
manner.
Product Registration:
• Please complete and mail the Product Registration Card packed with your digital satellite product. It will
make it easier to contact you should it ever be necessary. The return of the card is not required for a
warranty coverage.
How state law relates to warranty:
• This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If you purchased your product outside the United States:
• This warranty does not apply. See your dealer for warranty information.