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Appendix A: Warranty Information
Toll-Free Telephone Product Help
You can reach Thomson Consumer Electronics at the following number:
1-800-679-4776 (Toll free inside U.S.A.)
Our toll-free DSS
®
System number operates from
8:00 a.m. to 10:00 p.m. EST on weekdays and
10:00 a.m. to 10:00 p.m. EST Saturday and Sunday.
Thomson provides a toll-free telephone number to help you with any problems you may encounter with your
DSS
®
System, as many problems can be diagnosed over the phone. If necessary, a replacement unit can be
shipped to you. Please have your DSS
®
System model/serial number and date of purchase ready when
you call. If your unit is out of warranty, we will quote the cost of an exchange unit to you.
Returning Equipment to Thomson for Repair or Exchange
If we are unable to resolve your problem over the phone we will gladly service your unit or exchange it for a
new or refurbished unit. Refer to the limited warranty included in the booklet to learn about your specific
rights and responsibilities. Always consult Thomson and get a Return Authorization number before returning anything.
Obtain a Return Authorization (RA) number from the telephone representative before returning your
equipment to avoid delays, accounting errors, or even loss of your unit.
Important Information to Customers Who Ship Defective Equipment to Thomson Consumer
Electronics
The Thomson representative who authorizes the return of your equipment will give you an RA number over
the phone. The representative will also provide you with instructions on where and how to return your unit.
Write the number in large, clear characters on the outside of the box. To avoid confusion and misunderstandings,
shipments without an RA number clearly visible on the outside of the box will be returned to you at your expense.
Include a brief note describing the problem and any conversations you have had with Thomson personnel
about the problem. Include your name, address and model/serial number of your unit. These numbers are
located on the back of your receiver. If your DSS
®
System is within the warranty period, please provide a copy
of the bill of sale to verify purchase date. Use the original box and packing material to protect the equipment
from damage in shipment. For your protection, insure all shipments for full replacement value and use a reliable
shipper. Thomson assumes no responsibility for warranty shipments from the customer to the factory if not
shipped in the manner prescribed by Thomson.
Digital Satellite System (DSS
®
) Limited Warranty
What your warranty covers:
• Any defect in materials or workmanship.
• Basic installation, provided installation is performed by a Thomson Consumer Electronics Authorized
Installer.
For how long after your purchase:
• 90 days - Installation which includes parts and labor.
• 90 days - Unit exchange, which includes parts and labor.
• 91 days to 1 year – Unit exchange, which includes parts only; you pay the labor.
(The warranty period for rental units begins with the first rental or 45 days from date of shipment to the
customer, whichever comes first.)