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To receive a replacement receiver after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your
shipment in case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories
that were included with your unit such as the remote control hand unit.
• Include with the shipment:
– Evidence of purchase date such as a bill of sale.
– A brief note describing the receiver’s problem.
– Your name, address, and phone number.
• Include a cashier’s check or money order for payment if there are any out of warranty labor or parts
charges which were indicated by the representative, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you next business day delivery
in the continental USA.
What your warranty
does not
cover:
• Acts of God, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other
commercial purposes.
• Batteries.
• Units purchased, serviced, or operated outside the USA.
• For units intended for use in Alaska, this warranty does not cover installation or the dish antenna. It only
covers the DSS
®
receiver.
• Loss of programming.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pick up the replacement unit in a timely
manner.
• Any installation other than a basic installation. A basic installation consists of:
– Antenna mounted to a single family dwelling using 100 ft. or less of cable.
– Antenna grounded to meet National Electrical Code (NEC).
– Routing of the cabling through a normal frame structure or only one layer of masonry.
– One TV connected to the antenna.
– A telephone cable and connection installed at the connected TV.
• Installations performed by anyone other than Thomson Consumer Electronics Authorized Installers.
Product Registration:
• Please complete and mail the Product Registration Card packed with your DSS
®
product. It will make it
easier to contact you should it ever be necessary. The return of the card is not required for warranty
coverage.
How state law relates to this warranty:
• This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If you purchased your product outside the USA:
• This warranty does not apply. Contact your dealer for warranty information.
Appendix A: Warranty Information