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Getting Assistance
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4. Select a satellite location (such as 101W). If the satellite dish
antenna is pointed correctly, the signal meter will show you the
current signal strength and you should hear a continuous tone.
5. If you are using an oval satellite dish, select the second satellite
group and obtain a signal.
Once you have a signal locked for both satellite locations (this may
require some tweaking), you can select Alternate for fine tuning to
improve your reception of both signals. When this button is
selected, the signal meter alternates between the two signals every
four seconds. Make small adjustments to your dish’s position until
both signals are satisfactory.
If you are not receiving a signal and you have entered all Select Dish
information correctly, please see your satellite dish antenna Installer’s
Guide for detailed instructions.
To change transponders, press the right arrow button on the remote,
then use either the digit buttons on the remote or the on-screen + and -
buttons to enter the transponder number.
Your New Access Card
Periodically, your program provider may issue you a replacement access
card if you subscribe to DIRECTV
®
programming. The New Access Card
Setup screen allows you to transfer the information from the old card
onto the new one. The access card fits into the TV through the back
panel.
To replace the card:
1. Select Assistance from the main menu.
2. Select New Access Card.
3. Follow the on-screen directions to validate the new card.
Running the System Test
The System Test display screen is accessed through the Assistance menu
and allows you to initiate diagnostic procedures on the DIRECTV System,
if you subscribe to DIRECTV
®
programming. You should use this feature
to get your access card number or when your television doesn’t seem to
be receiving satellite signals correctly.
See the section “Setup and Connections”
for details about where to insert your
access card.
A message screen appears when you
select System Test from the Assistance
menu. This screen tells you whether the
system passed each test. If your system
fails the test, run the system test several
times before concluding that there is a
problem. Occasional fluctuations in the
phone line or satellite signal can give
temporary false readings. Note that if
you do not subscribe to DIRECTV
®
programming or do not have your
satellite dish antenna installed, the test
will fail.