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Assistance Section
Option II:
1. We will send a replacement unit to our exchange point.
2. The exchange location will notify you of its arrival.
3. Take your unit and evidence of purchase date, such as a bill of sale, to the exchange location and you will be
provided the new or refurbished unit. Please retain all accessories such as the remote control hand unit.
4. If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped
in the manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept no
responsibility in case of damage or loss.
To receive a replacement unit after we have received your unit:
• Write the RA number on the outside of the carton used to return the unit. Make sure you insure your shipment in
case of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that
were included with your unit such as the remote control hand unit.
• Include with the shipment:
1. Evidence of purchase date, such as a bill of sale, to verify your unit’s warranty eligibility.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• The representative will advise the address to mail a cashier’s check or money order for payment if there are any out
of warranty labor or parts charges, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Acts of God, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other commercial
purposes.
• Batteries.
• Units purchased or serviced outside the U.S.A.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pickup the replacement unit in a timely manner.
Product Registration:
• Please complete and mail the Product Registration Card packed with your DVD product. It will make it easier to
contact you should it ever be necessary. The return of the card is not required for a warranty coverage.
How state law relates to warranty:
• This warranty gives you specific legal rights and you may have other rights that vary from state to state.
If you purchased your product outside the United States:
• This warranty does not apply. See your dealer for warranty information.