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60 Chapter 5
Other Information
Troubleshooting
If you are experiencing product operation problems, please review the troubleshooting section before you call for service. Refer to the Limited
Warranty for information on how to obtain repair service.
Player won’t work
• Reset the DVD Player by unplugging the AC power cord and plugging it back in.
No Power
• Plug in the DVD Player. Make sure both ends of the AC power cord are securely plugged into the player and into an AC outlet.
Disc won’t play
• Insert a disc with the label side facing up.
• Check the type of disc you put into the player. This player only plays DVD video discs, Video CDs, audio CDs, CD-R discs and CD-RW discs.
• If the disc is a DTS music CD, it requires a DTS decoder.
• Both the player and the disc are coded by region. If the regional codes don’t match, the disc can’t be played. This player is Region No. 1.
Play starts, but then stops immediately
• The disc is dirty. Clean it.
• Condensation has formed. Allow player to dry out. For more information, go to page 63.
No picture
• Turn your TV to its Video Input Channel. For more information, go to page 21.
• Turn on the TV.
• Make sure your player is connected properly. Make sure all cables are securely inserted into the appropriate jacks.
No sound or distorted sound
• Make sure your player is connected properly. Make sure all cables are securely inserted into the appropriate jacks.
• You may need to readjust the Digital Audio Out setting (see chapter 4).
• Turn your TV to its Video Input Channel. For more information, go to page 21.
• Sound is muted during still, frame advance, or slow-motion play.
• If you connected an audio or audio/video receiver to your DVD Player, make sure you chose the correct setting in the Digital Audio Out menu. For
more information, go to page 56.
• Make sure you have checked the Dolby Digital and DTS boxes in the Digital Audio Out menu.
Player skips over songs on my MP3 disc
• Be sure that you have encoded the file as MPEG-1 layer III.
• Increase the bit rate (quality) the next time you create a CD.
The ID3 information is not displayed for some files
• When creating a disc, use ID3 version 1tags.