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contact list, the BlackBerry Configuration Database might not contain the contact information for all user accounts on your
organization's messaging server.
If the BlackBerry Configuration Database does not contain contact information for a user account, you cannot create the
user account by searching for the contact information in the BlackBerry Administration Service. You can only create the
user account if you use the Add from company directory option in the BlackBerry Administration Service. The Add from
company directory option permits the
BlackBerry Mail Store Service to search the contact information that is stored in the
messaging environment so that you can create the user account even if the BlackBerry Configuration Database does not
contain the contact information for the user account.
BlackBerry messaging and collaboration
services
The BlackBerry messaging and collaboration services provide a wireless extension of your organization's messaging
environment. These services include the BlackBerry Messaging Agent, BlackBerry Collaboration Service, BlackBerry
Synchronization Service
, and BlackBerry Attachment Service.
BlackBerry Messaging Agent
The BlackBerry Messaging Agent connects to your organization's messaging server and provides messaging services,
calendar management, address lookups, attachment viewing, attachment downloading, and encryption key generation.
The BlackBerry Messaging Agent acts as a gateway for the BlackBerry Synchronization Service to access organizer data on
the messaging server.
The BlackBerry Messaging Agent synchronizes configuration data between the BlackBerry
Configuration Database and user mailboxes.
The BlackBerry Messaging Agent integrates with existing email accounts in your organization. The BlackBerry Messaging
Agent redirects messages from users’ email applications to their BlackBerry devices automatically. If users configure
identical signatures on their BlackBerry devices and in their email accounts, recipients cannot distinguish between
messages that users send from BlackBerry devices and messages that they send from email applications.
When users move or delete messages or mark messages as read or unread on their BlackBerry devices or in their email
applications, the BlackBerry Messaging Agent reconciles changes over the wireless network between BlackBerry devices
and email applications. By default,
BlackBerry devices and the BlackBerry Enterprise Server reconcile email messages
over the wireless network.
Wireless messaging features
BlackBerry device users can use many of the same messaging features that are available in the email applications on their
computers.
Feature and Technical Overview BlackBerry Enterprise Server components and features
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