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Messaging process flows....................................................................................................................................................76
Process flow: Sending a message to a BlackBerry device............................................................................................. 76
Process flow: Sending a message from a BlackBerry device......................................................................................... 77
Process flow: Sending a message that contains an attachment from a BlackBerry device............................................. 78
Process flow: Searching an organization's address book from a BlackBerry device....................................................... 79
Instant messaging process flows........................................................................................................................................ 80
Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office Live
Communications Server 2005 (Microsoft Office Communicator)...................................................................................80
Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
Communications Server 2007..................................................................................................................................... 81
Process flow: Starting an instant messaging session using the BlackBerry Client for use with Microsoft Office
Communications Server 2007 R2 or
Microsoft Lync Server 2010..................................................................................83
Process flow: Starting an instant messaging session using the BlackBerry Client for IBM Sametime..............................84
Process flow: Starting an instant messaging session using the BlackBerry Client for Novell GroupWise Messenger........85
Process flow: Sending a file to a contact using the BlackBerry Client for IBM Sametime................................................87
Message attachment process flows....................................................................................................................................88
Process flow: Viewing a message attachment...............................................................................................................88
Process flow: Viewing an attachment using a link.........................................................................................................89
Organizer data process flows..............................................................................................................................................91
Process flow: Synchronizing organizer data for the first time on a BlackBerry device.....................................................91
Process flow: Synchronizing subsequent changes to organizer data............................................................................. 92
Process flow: Adding a contact picture on a BlackBerry device.................................................................................... 93
Mobile data process flows.................................................................................................................................................. 94
Process flow: Requesting BlackBerry Browser content on a BlackBerry device.............................................................94
Process flow: Requesting BlackBerry Browser content while access control is turned on for the BlackBerry MDS
Connection Service
..................................................................................................................................................... 96
Process flow: Requesting BlackBerry Browser content with two-factor authentication turned on...................................97
Process flow: Pushing application content to a BlackBerry device................................................................................ 98
Process flow: Installing a BlackBerry Java Application on a BlackBerry device over the wireless network.......................99
BlackBerry device management process flows................................................................................................................. 101
Process flow: Activating a BlackBerry device over the wireless network...................................................................... 101
Process flow: Resending an IT policy to a BlackBerry device manually........................................................................102
Process flow: Authenticating data on a BlackBerry device without connecting to the BlackBerry Infrastructure ..........102
10
Glossary....................................................................................................................................... 103
11 Provide feedback..........................................................................................................................107
12 Legal notice .................................................................................................................................108