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Ifthe TV seems to have a problem, first try this list of possible problems and solutions. Ifnone of these troubleshooting tips
apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.
The TV image does not look as good as
it did in the store.
The picture is distorted: macroblock
error, small block, dots, pixelization.
Color is wrong or missing.
There is poor color or brightness.
There is a dotted line on the edge of
the screen.
The picture is black and white.
When changing channels, the picture
freezes or is distorted or delayed.
There is no sound or the sound is too
low at maximum volume.
The picture is good but there is no
sound.
The speakers are making an
inappropriate noise.
• If you have an analog cable/satellite box, upgrade to a digital set top box. UseHDMI or
Component cables to deliver HD (high definition) picture quality.
• Cable/Satellite subscribers: Try HD stations from the channel line up.
• Air/Cable Antenna connection: TryHD stations after performing Auto Program.
Many HDchanneb are upscabd from SD(Standard Definition) contents.
® Adjust the Cabb/Sat box video output resolution to 1080i or 720p.
• Compression of video contents may cause pbture distortion, especially infast moving pictures
such as sports and action movbs.
• Los! signal level can cause pbture distortion. This is not a TV probbm.
,, Mobile phones used close to the TV(up to 3.3ft) may cause noise in picture on analog and
digital TV.
,, Ifyou're using Component connection, make sure the component cables are connected to the
correct jacks, Incorrect or loose connections may cause color probbms or a blank screen.
,, Adjust the Picture options inthe TV menu.
(go to Picture mode / Color / Brightness / Sharpness) (R 14)
,, Adjust Energy Saving option inthe TV menu.
(go to MENU - Setup - Energy Saving) (R20)
,, Tryresetting the picture to vies! the default picture setting.
(go to MIIM - Picture - Picture Reset) (R 15)
,, Ifthe picture size isset to Screen Fit, change itto 16:9.
,, Change cable/satellite box resolution.
,, Ifyou are using anAV composite input, connect the video cable (yellow) to the Green jack of
component input 1 on the TV.
,, Ifconnected to a cable box, phase try to reset it. (reconnect the AC cord and wait untilthe
cable box reboots. It may take up to 20 minutes)
,, Set output resolution of the cable box to 1080i or 720p.
,, Please check the volume of the device (Cabb/Sat Box, DVD, Blu-ray etc) connected to your TV.
,, Ifyou are using anexternal device, check the device's audio output option (ex.you may need to
change your cable box's audio option to HDMI when you have a HDMI connected to your TV).
,, Ifyou are using a DVIto HDMI cable, a separate audio cable is required.
® Reboot the connected device byreconnecting the device's power cable.
,, Check the cable connections. Make sure a video cable isnot connected to an audio input.
,, For Antenna or Cable connections, check the signal information. Low signal bvel may cause
sound distortion.
® Perform the Sound Test as explained above.
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