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TROUBLESHOOTING
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Chapter Five
If the TV seems to have a problem, first try this list of possible problems and solutions. If
none of these troubleshooting tips apply, then call your nearest Samsung authorized
service center.
Identifying Problems
Problem Possible Solution
Poor picture. Try another channel.
Adjust the antenna.
Check all wire connections.
Poor sound quality. Try another channel.
Adjust the antenna.
No picture or sound. Try another channel.
Press the
SOURCE button.
Make sure the TV is plugged in.
Check the antenna connections.
Make sure the MUTE button is off.
No color, wrong colors or tints. Make sure the program is broadcast in color.
Adjust the picture settings.
Picture rolls vertically. Adjust the antenna.
Check all wire connections.
If you are using a VCR, check the tracking.
The TV operates erratically. Unplug the TV for 30 seconds, then try operating it
again.
Your remote control does not Press the
TV/DTV button to put your remote control
operate your TV. in the “TV” mode.
Make sure the remote has batteries.
Check that the “+” and “-” ends of the batteries are
inserted correctly.
Check that the batteries are drained.
The TV won’t turn on. Make sure the wall outlet is working.
Make sure the TV is plugged in.
Make sure the remote has batteries.
Digital broadcasting screen Please check the digital signal strength and input
problem antenna.
The visual qualities of digital The visual qualities of digital channels may vary
channels vary. depending on the original production method (analog
or digital).
➔ If the original production method is digital:
High visual quality program.
➔ If the original production method is analog:
The digital program displayed on the screen is
originally an analog program which has been
converted to digital. The visual quality is of an SD
grade.
Although the TV caption shows The HD caption that appears when switching channels
HD,the visual quality is not or when pressing the Information button on the
satisfactory. remote control means the selected channel is a digital
channel. If the broadcasting station converts an
analog signal into digital and transmits the signal, the
visual quality may not be perfect.
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